Hotel Sabała

Soggiorno ottimo

We had originally planned this trip as a family, but unfortunately, my parents were unable to join us due to illness. Before we even arrived, my partner received a rude call from the hotel bluntly asking, "Where are you?"—hardly a welcoming start. The receptionist unexpectedly informed my partner that my parent's room had been double-booked, meaning they had effectively sold it twice for profit. When I addressed this with her, she simply laughed and dismissed it as standard practice. Even if we had wanted to use the room, we wouldn't have been able to. Thankfully, we received a refund through *******. Aside from this issue, the shower was unpredictable, fluctuating between scalding hot and freezing cold. Breakfast was also disappointing, with a very limited selection and just one chef cooking eggs, leading to long queues and a frustrating wait. On a positive note, our room was clean, the housekeeping staff did a great job, and the hotel's location was good.

Stayed here for 4 nights. Didn't get off to a good start. Lady with blonde hair checking us in was so rude that we were taken aback. Needs customer service training or a new job. But things improved after this. Other reception staff were lovely. I had hurt my back and asked one of the staff to ring a physio I had found online. I don't speak Polish. Lady had someone she suggested and he came to the hotel. He was brilliant and a greatly helped my back. Great recommendation from hotel receptionist. Rooms were quite big. Nothing flash, but spotless and for the money great value. Note no fridge in rooms. We were there in winter so just left our milk outside on the window sill. Breakfast was okay. Not alot of hot food. Took ages to get a omelette. A toaster would be a great addition for your international visitors who aren't use to just bread for breakfast. Location was just perfect. Right on K Street. I would definately stay here again if ever back in Zakapone.

Beautiful hotel in Zakopane with amazing location.All staff is superb especially Justyna,Kasia,Magda and Sabina from reception. They couldn't be more helpful. Rooms are beautiful with very comfortable beds.Also restaurant and swimming pool are beautiful.We will be definitely back one day.

Very good hotel, friendly and helpful staff. Excellent housekeeping. the hotel is clean. The location is convenient, the central street. The breakfast is delicious and varied. Restaurant with reasonable prices and delicious food.

Everything about this hotel is amazing. I have lots of Polish friends and would recommend this hotel to whoever goes to Zakopane. The location is perfect, we were in rooms 404-405 with a gorgeous terrace overlooking Krupowki St. The breakfast included in our reservation was beyond delicious. The front desk ladies were so helpful in every way. Even the parking lot attendant was great. Love this Hotel Sabala, would definitely recommend it!