Hampton Inn & Suites Walla Walla

由於趕夜路臨時決定住在這裏，訂的時候很晚了，到了酒店沒有乾淨的空房，前台小哥給臨時打掃了房間，在此感謝，但不是我訂的房型，成了大床和加床，加的床很小，沒有鋪床單，給的毯子很薄，大床上也沒有新床單，總之不盡如人意。中午就該退房了，應該及時打掃，還是工作人員懈怠了

I understand that hotels want to be open during renovations, but I guess they should discount rates if that’s the case. The guest room I was given a key to hasn’t been cleaned, so it strewn with take out containers and used linens. I dragged my bags back down to the lobby to see if I could get a room that had been cleaned. I told the pleasant person on duty that my only requirement was quiet, since I would be switching to a day-sleeping schedule during my stay. She put me in a room on a floor that was being renovated, so I awoke to power tools and loud banging nice and early. I asked for a third room, and this time scored a room that required, in order to take a shower (at any time of day) running the hot water in the sink for, seriously, 15 to 20 minutes beforehand (no exaggeration here), and then running the shower itself for about 5 full minutes to get some hot water. This was described as completely normal for the suites (so I was paying a little more for this feature). By the time I left, the lobby was being painted, and I figured on my next visit I’d probably stay somewhere else. I know that many hospitality businesses are struggling to maintain adequate staff, but it was unsettling how often the front desk was unmanned and had no bell to ring.

Beautiful hotel, great staff, great breakfast. Super clean, lovely stay! Will stay again. Became a Hampton/Hilton rewards member because we liked it so much!

Lovely room which was very accessible. But, the wall unit for heating was very loud when it came on. Only area of improvement.

The hotel rooms are beautiful and spacious. The front desk lady was friendly and made sure my needs were met. Thank you!

All of the staff was welcoming. It is so enjoyable to stay in a facility that is clean and in great condition.

Excellent customer service. We had to check out early and they made a sack breakfast for us. We found them very accommodating.

We had a wonderful stay over Thanksgiving, visiting family. Thank you to the staff for making it such a nice time!

Dylan and Joe the night auditor both were incredibly helpful and friendly. Clean facility. Very nice stay.