Domaine de Rochebois

We spent 6 weeks on a driving vacation of France. This was 1 of 6 hotels we stayed out. Nice location and rooms. Service for breakfast was good, however dinner at both onsite restaurants and the bar was hugely inconsistent due to staffing shortages and unpublished or communicated changes to hours of service. IF open and WHEN a staff member was available, it was good. Couple this with a gas issue in the main house where we were staying which necessitated us to relocate asap to a lesser room. The gas issue was out of the hotel’s control however their reaction to it was within their control. We immediately packed, but due to staffing, we moved our own bags. The room move delayed our scheduled spa appoin**ents at the hotel and, although we’d made reception aware of this and asked that they notify the spa, they did not and our session was cut short. Very disappointing. There didn’t appear to be a manager or sr member of staff on site during our 5 day stay. Bottom line, not a luxury stay as advertised.

I was at the Domaine with a group and WOW - what an experience! The grounds were absolutely stunning and the rooms were nice and spacious. We had an incredible meal the the M restaurant with impeccable service. Unfortunately it was a little cool and rainy so we weren't able to enjoy the outdoor seating and pool during our stay but it was still an amazing a**osphere. The location was perfect - only 15 minutes from the medieval town of Sarlat and very close to other sights to explore in the Dordogne Valley. Justine and Regan took excellent care of our group, and everyone loved the server/bartender JB, who was so much fun. I will definitely be returning to this amazing retreat!

Beautiful hotel and grounds in a perfect location. Great welcoming and attentive staff. Scrumptious breakfast . It was Monday, and main restaurant was closed. We had a lovely dinner at the Wedge, overlooking the golf course. There again, staff was wonderful and knowledgeable. Will definitely recommend to friends!

Beautiful hotel in a magnificent relaxing setting. Outstanding spa and outdoor swimming pool. The rooms are very well decorated and large and offer beautiful terraces. Breakfast is excellent. The hotel is in great location to visit all the major sites of Périgord Noir.

A wonderful domaine Everything was ever our expectation : the magnific suite with the terrace with domaine view , the breakfast was very tasty and the dinning room very cosy, the pool and all the stuff One of the evening there was a pianist on the bar room !!! A really paradise!

So to start with the positives - the building is beautiful, the views are spectacular and the communal areas are 5 star… But, oh so many buts… We arrived at 3pm, having left home at 5.30am - the room wasn’t ready (fair enough checkin is at 4) but we were given two vouchers for alcohol free cocktails, when what we really needed was a coffee or tea there and then. We went back to reception at 4 and the room still wasn’t ready - it already felt like we’d made the wrong choice of hotel. The only person to apologise was a lovely guy called Eric, who managed to find me some water and took us to our room. And as for the rooms… the bathroom was 3 star if that. Im 5 foot 6 and it was really hard to get into the bath to have a shower (the rim around the bath is way too deep), water flooded everywhere and it looked like a very old bathroom with a cheap makeover. The bathroom and toilet looked like they’d had some cheap bare plaster style wall covering that even went over the old skirting boards - so far from 5 star. It was pretty grim and nothing like the photos, The room was okay but having asked for a view, we got a sideways ground floor view of the garden - okay so the hotel was full the 1st night but then very quiet for our next 2, why is it so difficult to get a view when there are so many empty rooms?! The seating areas in the terraces are purely for show - and apart from breakfast, the only place to get a snack or drink is a walk away at the Wedge. We ate at the Wedge the first night having been told it was full (because they were running a corporate event) - no other options on site and having been told it was impossible to get taxis to restaurants in nearby Sarlat, they eventually agreed to give us a table at the Wedge restaurant (no other option on site was open) which as some other reviewers have said, felt like a glorified cafe at best. We couldn’t fathom why a 5 star hotel in the middle of nowhere had a mediocre restaurant away from the main hotel - and the only place to get drinks too. Residents by the pool had to take their own water bottles! Also don’t be fooled by the photos - The grass under the seating areas is fake … and some of the tiles on the terraces are chipped… it feels like the owners ran out of money after spending what they had on all the wrong things… What’s frustrating, is that I should have heeded the bad reviews and not made a booking, especially after reading the ‘but we know better ‘ responses from the hotel. Thankfully we moved onto a small hotel in St Emilion - Badon Boutique Hotel - who know how to make customers feel special and had everything right. I’d like to suggest to the owners that they visit Chateau Capitoul near Narbonne to see what a 5 star experience really looks like and Hotel Can Ferrereta in Mallorca for how to do everything perfectly. We won’t be back.

Superb property, recently renovated. The service is excellent, from the reception to the service in the restaurants or room service. The architecture has been carefully planned to service clients and create different spaces for each to enjoy in piece. Best of luck to the young owners!

Great location and nicely redecorated ... HOWEVER .. staff although friendly need a LOT of training they mostly have no idea what they are doing .. we should have been told when being charged Full price that there was no bar (in the hotel) No spa (its not built yet ) no room service . the young chap (bell boy) very nice and tried to reassure us by telling us that they were trying to recrute more staff and were advertising !!! bless .. not what you want to here when you have just paid £500 for the night. we asked where the fine dining restaurant was that was advertised .... apparently thats only available on wednesday and friday lunchtime !! so not ideal if you are there for a sunday night .. After complaining a small reduction in price was eventually given .. half service should have been 1/2 price . Lets hope they improve !

Beautifully appointed property with warm & friendly staff. Rooms were exceptionally clean and comfortable. Loved it