Hilton Vacation Club Oceanaire Virginia Beach

The views are amazing. Beach boardwalk and great restaurants nearby. Will book again if I’m town.

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Everything was clean & neat will come again this is one of my favorite hotels because of the location & the view plus more. Always feel welcomed & sleep good every time i come!

When I booked the hotel, it said that we had on-site restaurants. When I arrived I learned that there was NO restaurants in my building. I also did not have any coffee options internally. I was still asked to pay $125 for a resort fee, for what? We didn't have any amenities open. Then when I asked about parking, I was told it would include my parking but not my guest's parking. She had to pay an additional $69 for parking. When I tried to upgrade I was met with anger and frustration from your staff. I was trying to give you more money and they basically told me I was wasting their time. The people at the front desk are not nice. When I asked basic questions, such as: where can I get coffee close to here? I was met with rolled eyes and they said, "everywhere, ugh." I am so disappointed in your service. I travel constantly and plan to return to VA Beach in two months. However, I will not be staying with you or any of our partner hotels.

Our room had a crack in the sliding glass door to the balcony and had a terrible draft coming into the room. Called front desk and no answer. They were closed until 7 am the next morning. Nothing could be done and get not get a hold of anyone.

check in was a little slow, didn't have any room to park at check in. needed more staff to keep the parking line moving. Staff very friendly.

Property was ok. Arrived in my room and prepared to take a shower, no hot water this was aound 11pm. I called guest services and the concierge repeatedly, with no answer. I ended up calling the main number from my phone to get someone on the telephone, to be told no engineers on duty until morning and they would have someone come up. Next morning engineer shows up and when he left still no hot water and he would check back in 15 minutes. He never returned. I left to go out for the day and told the front desk I was going out and I left the water running to see if it would get hot and let the engineer know. She said she noted it. Fast forward i return water still running and still cold, which led me to believe that the engineer did not go back and check. In the meantime I receive a text askingvhow was my stay and i respond terrible. She immediately says im the manager and I will give you a call. She sends an engineer up who stayed in the room for about 15 to 20 minutes with every faucet running and guess what i have hot water. So from there when i wanted hot water i had to turn all faucets because once you turn them off it goes back to the original state.

Upon check in me and the wife cld hear kids screaming like crazy even out n parking lot . At desk it was super loud. Walk around corner and the 21 and up pool is filled w kids acting like animals . I told check in lady if that’s going to be happening we won’t be staying there . She assured us security had been called . 20 min later and the animals still acting up. We checked in and the entire visit was the same . We live down the street and stay here many times per yr to enjoy adult pool area and also kid pool area . This entire stay we never even got to use the 21 and up pool or hot tub because it was always filled w loud unruly kids . Completely ruined our stay and we spent the weekend elsewhere instead of around the property . This was our worst stay ever , and since Hilton took over it has gone down hill. I don’t believe we will giving it another chance after the loud unruly kids in the adult area the whole weekend . On top of that the same unruly kids wrote profanities in the sand in front of hotel for all to see from oceanfront balconies. We paid for oceanfront and go to use adult pool area and both couldn’t even happen due to the animals that were taking over the hotel and beach area to make for a terrible experience !

The showers did not have hot water. One of the sinks and tub stopper did not work so it was difficult for the water to drain. The caulking around the outside of one of the tubs was old and dirty. The outside of one of the tubs had a yellow and red substance on the outside. The suite actually is setup like two adjoining rooms with a door in the middle.