Hotel Iris Venice

Worst customer service and worst hotel experience of my whole life and I’ve traveled a lot. Whoever works there or owner screamed at me at the phone, telling me he’s moved my booking to their sister hotel and I have got no message about that whatsoever. Hung up on me on the phone leaving us stranded in Venice. DO NOT BOOK

service is terrible. the workers are very rude. the man at the reception allowed himself to speak insults at me. they didn’t let me into the previously paid room, and when I threatened them with the police, they demanded some 4 euros as a bribe 😂. in general, we understood about 3 hours and I achieved my settlement. DISGUSTING. I DO NOT RECOMMEND TO ANYONE

This is a difficult one as the hotel is in a great location with very sweet staff although there's too few of them meaning, the reception was left unattended many times during the day. I had a single room with bathroom. Perfectly respectable but it had a very small TV too high on the wall so, impractical beyond measure. I was kindly loaned a kettle to make my bought tea. I also had to ask for my room to be serviced twice in the 6 days I stayed. I never had enough shower gel and went from used towels for two days to 6 fresh ones!!! It very lovely but it lacked comfort in my single room. Good for a few days and keeping yourself very busy!