The Sanctuary Nam Ngum Beach Resort

Ulasan The Sanctuary Nam Ngum Beach Resort

The Sanctuary Nam Ngum Beach Resort

Ban Tha Heua, Vang Vieng, Vientiane Province, 01000, LaosLihat Detail Hotel
The Sanctuary Nam Ngum Beach Resort
The Sanctuary Nam Ngum Beach ResortThe Sanctuary Nam Ngum Beach ResortThe Sanctuary Nam Ngum Beach Resort
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Ulasan Tamu tentang The Sanctuary Nam Ngum Beach Resort

8.5/10
Luar Biasa
52 ulasan
Ulasan terverifikasi
Lokasi8.5
Fasilitas8.6
Layanan8.5
Kebersihan8.5
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Semua ulasan(52)
Ulasan positif(44)
Ulasan dengan foto/video(18)
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Staf ramah(7)
Kamar sangat bagus(6)
Fasilitas sangat baik(4)
Buruk(4)
A Fish Called Wanderer
Deluxe Bungalow
Check-in Des 2024
Pasangan
8 ulasan
9.0/10
Sangat Baik
Diposting pada 2 Feb 2025
We had a wonderful stay! From the moment we arrived, the staff were warm and welcoming, making us feel right at home. The peaceful atmosphere allowed us to truly recharge, and the views of the lake were simply stunning and calming. The restaurant in the evenings had a great selection of delicious dishes, the homemade ice cream is a must try! Breakfast needs to be replenished a little faster during busy times. Our room was comfortable, well-equipped, and had everything we needed for a relaxing stay. One of the highlights was the fast laundry service—fantastic quality at a great price! We hired a scooter as the resort is out of the centre of Vang Vieng, the road to and from has many potholes so be careful!
Terjemahkan
Tanggapan dari Properti: Dear A Fish Called Wanderer,We are delighted to have been able to bring you satisfaction. It is fundamental for us to satisfy our kind customers and we put all means to meet your expectations. Thank you for choosing our hotel for your trip and we look forward to welcoming you again soon.Best regards,The Sanctuary Hotels & Resorts Team.
pathakvivek
Deluxe Bungalow
Check-in Nov 2024
Pasangan
10 ulasan
10.0/10
Fantastis
Diposting pada 22 Des 2024
A bit far from main city, isolated, good location next to lake.. very polite helpful staff, good services, clean room and beautiful pool . Great place to relax
Terjemahkan
Tanggapan dari Properti: Dear pathakvivek,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel.Best regards,The Sanctuary Hotels & Resorts Team.
Iana en Sh
Superior Bungalow
Check-in Apr 2024
Pasangan
41 ulasan
10.0/10
Fantastis
Diposting pada 3 Mei 2024
Such an amazing place so we decided to extend our stay. The only difficulty is to get around as it’s far from the city center, but the rest is fantastic.
Terjemahkan
Tanggapan dari Properti: Dear Iana en Sh,Thank you for taking your time to leave such an inspiring feedback about your recent stay at our hotel. It's a great pleasure for us to know that you enjoyed your stay, and we look forward to welcoming you again soon!Best regards,The Sanctuary Hotels & Resorts Team.
Wirunrat
Superior Bungalow
Check-in Nov 2023
Pasangan
42 ulasan
8.0/10
Luar Biasa
Diposting pada 27 Des 2023
The Sanctuary Nam Ngum Beach Resort in Vientiane left me utterly impressed with its serene ambiance and exceptional hospitality. Nestled by the tranquil Nam Ngum Lake, the resort offers breathtaking views and a peaceful escape from the hustle and bustle. The well-designed cottages blend seamlessly with nature, providing a comfortable and stylish retreat. The resort's commitment to sustainability is commendable, and the staff's warmth and attentiveness added a personal touch to my stay. With a range of activities and delectable dining options, the Sanctuary Nam Ngum Beach Resort stands out as a perfect haven for those seeking relaxation and natural beauty. Highly recommended for an unforgettable getaway.
Terjemahkan
Tanggapan dari Properti: Dear Wirunrat,We are delighted to have been able to bring you satisfaction. It is fundamental for us to satisfy our kind customers and we put all means to meet your expectations. Thank you for choosing our hotel for your trip and we look forward to welcoming you again soon.Best regards,The Sanctuary Hotels & Resorts Team.
Catz
Family Room
Check-in Sep 2023
Bepergian dengan teman
11 ulasan
9.0/10
Sangat Baik
Diposting pada 9 Okt 2023
Great place with friendly staff, especially at the reception. Clean rooms and nice view. Clean pool overlooking the River … They need to make a proper walkway because the main entrance area floods..I ruined my sneakers.
Terjemahkan
Tanggapan dari Properti: DearCatz,Thanks for sharing your feedback from your stay, we really appreciate your kind words. However we are saddened to hear your comments about our the walkway to the main entrance. We have taken into account your remarks and will pass on your feedbacks to the management team.Best regards,The Sanctuary Hotels & Resorts Team.
tati
Bungalow Deluxe di Sisi Kolam
Check-in Jan 2023
Bepergian dengan teman
5 ulasan
8.0/10
Luar Biasa
Diposting pada 17 Feb 2023
Really nice place
Terjemahkan
Tanggapan dari Properti: Dear tati,On behalf of the entire Sanctuary team, we would like to thank you for the nice comment you posted : it has made our day.We are happy to hear that you have been satisfied with your stay.Thank you for choosing us for your stopover and we hope to see you soon!
Didididadididi
Bungalow Deluxe di Sisi Kolam
Check-in Des 2024
Keluarga
1 ulasan
9.0/10
Sangat Baik
Diposting pada 4 Feb 2025
1.酒店很驚艷，風景好，設施在老撾算是很棒的 2.衞生間的毛巾被用過兩塊沒換，不過我旅行都是自帶毛巾所以無所謂 3.酒店餐飲酒水非常棒，價格便宜味道好，大家一定要試試酒店餐廳 4.帶孩子加床的價格特別合理，超出預期很多 5.酒店服務不錯，但是要英文溝通，建議帶好翻譯軟件，希望隨時有幫忙拿行李的員工，就算給小費也是願意的
Terjemahkan
Tanggapan dari Properti: Dear Didididadididi,On behalf of the entire Sanctuary team, we would like to thank you for the nice comment you posted : it has made our day. We are happy to hear that you have been satisfied with your stay.Thank you for choosing us for your stopover and we hope to see you again soon!Best regards,The Sanctuary Hotels & Resorts Team.
Tamu
Superior Bungalow
Check-in Des 2024
Sendiri
9 ulasan
10.0/10
Fantastis
Diposting pada 16 Jan 2025
摩旅途中偶然在谷歌地圖上看到南俄湖北岸的三家酒店，後來在攜程上訂了避世南俄這家酒店。 酒店前台很好，我是騎摩託車抵達的，到了以後立即接待，介紹酒店各種設施，而且幫我拿行李。但全程英文，如果不太能聽懂英語的話，還是有一些困難，可以試着用翻譯軟件。 酒店房間非常不錯，設施齊全，裝修很原生態，床也很舒服，有獨立陽台推開門就是湖，和我在馬爾代夫住的酒店風格非常像。下午的夕陽也非常美。 酒店餐廳的價格也很實惠，菜品基本都在2.5-4.5＄，普遍在3＄，還是非常實惠的。 酒店碼頭有皮划艇可以租用，價格是一小時5＄，我租了一個小時，在一望無際的湖上划船，是非常難得的體驗。同時還有摩託艇可以租，但我沒去體驗。 也可以聯繫附近村民，坐村民的漁船遊覽南俄湖，2個小時一條船100人民幣，非常值得。 ps 十分感謝酒店前台的jackky（也或許是jacky），在我退房的付皮划艇費用的時候，因為我發現自己的紙幣不夠了並且我也沒有帶信用卡，於是幫我免去了皮划艇5＄的費用，在這裏感謝他的理解，因為在中國真的很久不用現金和pos機付款了… 還有一點就是這裏亞洲遊客非常少，一個很小眾的地方，我當時應該是酒店裡唯一一個亞洲面孔的客人了。
Terjemahkan
6/9
Tanggapan dari Properti: Dear Guest,Sabaidee. The whole team of Sanctuary Hotel joins me in thanking you selecting our hotel as the destination of your holidays and for taking the time to review us.We are delighted to have been able to bring you satisfaction. It is fundamental for us to satisfy our kind customers and we put all means to meet your expectations.Best regards,The Sanctuary Hotels & Resorts Team.
Zhudingxingfu
Deluxe Bungalow
Check-in Nov 2024
Bisnis
13 ulasan
10.0/10
Fantastis
Diposting pada 3 Jan 2025
設施非常齊全，可以起摩託艇，遊艇出遊 衞生乾淨整潔 環境優美，綠水青山就是金山銀山 服務到位，非常適合度假休閑的地方，
Terjemahkan
Tanggapan dari Properti: Dear Zhudingxingfu,Sabaidee. Thank you selecting our hotel as the destination of your holidays and for taking the time to review us. We are delighted to have been able to bring you satisfaction, and we hope to be able to welcome you again in the future.Best regards,The Sanctuary Hotels & Resorts Team.
Tamu
Deluxe Bungalow
Check-in Jan 2025
Keluarga
3 ulasan
7.5/10
Diposting pada 17 Feb 2025
Отель находится в прекрасном месте, номера хорошие, чисто, но было несколько НО: - воды горячей не было, пока не сказали и не исправили, и это к сожалению частая практика - Полотенце у бассейна не было и пока её сходили на ресепшн - ничего не менялось - еда в ресторане на 4с минусом...... - барбекю в выходные- не было- типа мало людей и при этом в меню в одном месте написано минимум 5 человек, а в другом уже 10 - вечером так и не было заявленного кино на берегу -персонал не говорит по английски, кроме 1 человека, ну это вопрос сервиса
Terjemahkan
Tanggapan dari Properti: Dear Guest,Thank you for taking the time to provide us with such detailed feedback about your stay. We are very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to the accorded department. We do hope you give us another chance as we will definitely improve our services. Best regards,The Sanctuary Hotels & Resorts Team.
Semi Park
Family Room
Check-in Des 2024
Keluarga
2 ulasan
8.5/10
Luar Biasa
Diposting pada 6 Feb 2025
방비엥 시내에서 40분 정도 떨어져 있어서 시내에서 액티비티를 하려면 전용 셔틀을 타고 나가야 하지만, 그래서 더욱 한적하고 좋았습니다. 저수지가 보이는 곳에서 카약을 타거나 크루즈를 탈 수 있고, 올인클루시브를 선택하면 아침, 점심, 저녁을 리조트에서 계속 편하게 해결할 수 있었어요. 방은 호수 전망이 보여서 좋았고, 모래사장이 있어서 아이들이 놀기 좋았습니다. 쿠킹 클래스와 제트 스키를 따로 신청해서 탔는데 매우 즐거운 활동이었습니다. 리조트는 방이 크지는 않지만 안락했고, 욕실은 아주 화려하지는 않지만 환경을 배려한 설계였습니다. 전반적으로 자연과 함께 할 수 있는 좋은 리조트라서 푹 쉬었습니다. 무엇보다 스탭들이 매우 친절했습니다! 영어를 할 수 있는 스탭들이 여러 모로 지원해 주었고, 다들 친절하게 맞이해 주어서 3박 동안 푹 쉬었습니다.
Terjemahkan
Tanggapan dari Properti: Dear Semi Park,Sabaidee. The whole team of Sanctuary Hotel joins me in thanking you selecting our hotel as the destination of your holidays and for taking the time to review us.We are delighted to have been able to bring you satisfaction. It is fundamental for us to satisfy our kind customers and we put all means to meet your expectations.Best regards,The Sanctuary Hotels & Resorts Team.
Aihewanyouyongdexiaoyugan
Deluxe Bungalow
Check-in Des 2024
Sendiri
9 ulasan
1.0/10
Diposting pada 4 Feb 2025
預訂不到一小時申請退款，拒絕後讓客服介入，無果。爛地方打不到車，晚上出租車也不願意去，聯繫客服幫忙處理，讓酒店派車接我，我願意出費用，酒店説太晚了沒車，酒店都知道沒車，為什麼不能通融給我退款，既不退款，也不想辦法找車接我，快晚上十二點了都沒結果，臨時找的路邊隨便住的
Terjemahkan
Tanggapan dari Properti: Dear Aihewanyouyongdexiaoyugan,Thank you for taking the time to write such a detailed review. All your comments are essential to training our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, we will make sure that all your other complaints are addressed and improved. We hope to be able to welcome you back on your next trip to demonstrate out improvements.Best regards,The Sanctuary Hotels & Resorts Team.
Tamu
Deluxe Bungalow
Check-in Nov 2023
Pasangan
5 ulasan
6.0/10
Diposting pada 4 Des 2023
L’hôtel manque d’entretien. Les prix du restaurant sont en dollars et le taux de change utilisé en KIP est le taux illégal du marché noir.
Terjemahkan
Tanggapan dari Properti: Dear Guest, We wish to apologize if we did not meet your expectations, please kindly allow us to give a better explanation here: The kip has lost 3 times its value since the COVID crisis. The banks are trying to play down the devaluation by offering exchange rates that are 20% lower than they actually are. Suppliers are now asking 24,000 kip for 1USD, while the bank is asking 21,000 kip. Therefore our exchange rate matches our operational reality further than that of the banks rate. We are sorry that this was not made clear to you and have led to this misunderstanding. We once again apologize that our maintenance service did not meet your expectations. We have relayed this issue to the according department to ensure that it won't happen again. We hope that we've addressed all your concerns. Please don't hesitate to reach out to us on our website and allow us to meet your next needs and expectations. Best regards,The Sanctuary Hotels & Resorts Team.
Huizi98813888
Deluxe Bungalow
Check-in Jan 2025
Pasangan
27 ulasan
10.0/10
Fantastis
Diposting pada 10 Apr 2025
環境不錯。。渡假的好地方，很安靜
Terjemahkan
Tanggapan dari Properti: Dear Huizi98813888,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel.Best regards,The Sanctuary Hotels & Resorts Team.
Tamu
Superior Bungalow
Check-in Jan 2023
Bepergian dengan teman
1 ulasan
10.0/10
Fantastis
Diposting pada 4 Apr 2023
ที่พักติดแม่น้ำ วิวสวย คุ้มค่าคุ้มราคาที่สุดดด
Terjemahkan
Tanggapan dari Properti: Dear Guest,On behalf of the entire Sanctuary team, we would like to thank you for the nice comment you posted : it has made our day.We are happy to hear that you have been satisfied with your stay.Thank you for choosing us for your stopover and we hope to see you soon!Best regards,The Sanctuary Hotels& Resorts Team.