Ulasan La Flora by LuxUrban

Tanggapan dari Properti: Hi TrailBlazer, Thank you for sharing your feedback. We’re glad to hear that your room was clean, though we understand that some updates could enhance the experience. We apologize for the inconvenience with the water temperature, but we’re pleased our team was able to address it quickly. Regarding the noise, we completely understand how frustrating it must have been. Our location is in a vibrant area, which brings energy and excitement but can sometimes lead to noise challenges. We regret that this impacted your rest, and we appreciate you bringing it to our attention. Your feedback helps us explore ways to improve the experience for our guests, and we truly appreciate you sharing it with us. Sincerely, Team Kasa

Tanggapan dari Properti: Hi NBJandrewm, Thank you for sharing your experience with us. We understand how frustrating it must have been to encounter these challenges during your stay, and we truly appreciate you bringing them to our attention. Guest safety and comfort are our top priorities, and we are actively reviewing the concerns you raised. We take all feedback seriously and use it as an opportunity to improve our operations. Our team is looking into the issues mentioned, including noise disturbances, room access concerns, and the check-out process, to ensure we provide the best possible experience for our guests. We also understand the importance of quality bedding and will review our current offerings to see where enhancements can be made. We regret that your stay did not meet expectations and appreciate your feedback, as it helps us continue to improve. Sincerely, Team Kasa

Tanggapan dari Properti: Thank you for taking the time to share your positive experience following your recent stay at La Flora Hotel. We are thrilled to hear that you enjoyed your time with us and that our location and staff contributed to a memorable visit to South Beach. It brings us great joy to hear that Valentine and the rest of our team provided you with friendly and helpful service throughout your stay. We take great pride in delivering exceptional hospitality, and we will be sure to pass along your kind words to our staff. We are delighted that you found our location to be convenient and that you were able to explore South Beach without breaking the bank. Providing affordable accommodations without compromising on quality is important to us, and we are pleased to hear that this resonated with you. Thank you for recommending La Flora Hotel to others seeking to experience South Beach. Your recommendation means the world to us, and we look forward to welcoming you back for another fantastic stay in the future. If you have any further feedback or if there is anything else we can do to enhance your future visits, please do not hesitate to reach out to us directly.

Tanggapan dari Properti: Thank you for sharing your feedback regarding your recent stay at La Flora Hotel. We sincerely apologize for the inconvenience and dissatisfaction you experienced during your time with us. We regret that you encountered issues with the TV remote and that our team was unable to resolve the matter promptly. Providing seamless and comfortable experiences for our guests is our top priority, and we apologize for falling short in this instance. Additionally, we apologize for any interaction with our staff that did not meet your expectations. We strive to provide friendly and attentive service to all our guests, and we regret any lapses in hospitality you may have experienced. We understand the frustration caused by the noise from the nearby laundry room, and we apologize for any disturbance this may have caused during your stay. Your feedback is valuable, and we will explore ways to minimize noise disruptions in the future. We appreciate your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to regain your trust and welcome you back for a more enjoyable experience in the future. If you have any further concerns or if there is anything else we can do to assist you, please do not hesitate to contact us directly.

Tanggapan dari Properti: Dear qianao440, Thank you so much for your fantastic review! We're thrilled to hear that Michael provided such excellent service and made your stay memorable with his helpful advice. It's wonderful to know that you found our rooms comfortable and spacious, and our location convenient for your needs. We truly appreciate your kind words and are delighted that you consider us a gem worth returning to. We'll be here to welcome you back with open arms whenever you're ready! Warm regards,