Ulasan Orka Boutique Hotel

During my recent stay at Orka Boutique Hotel, I encountered numerous service failures that significantly detracted from my visit to Fethiye, a location I had limited time to explore. My scheduled check-in at 14:00 was delayed without justification, despite my early arrival at 13:30. The front desk was unprepared, and I was instructed to return at 15:00. Upon my return, I was further delayed as the room was still not ready, prompting an additional wait after intervention by my booking platform, Trip.com. When I finally accessed the room at 15:30, the conditions were unsatisfactory: the bathroom floor was soaked, the kettle was broken, and the linens and desk surfaces were unclean. Despite reporting these issues, the hotel's response was inadequate. The manager offered only a re-cleaning of the room and disclaimed responsibility, attributing the mishaps to inexperienced staff rather than systemic issues within the hotel’s operations. Frustrated by nearly a half-day's delay, I decided to switch hotels and sought a full refund, which the hotel manager regrettably declined. This decision disregarded the considerable inconvenience caused and reflected a troubling indifference to guest satisfaction. After my departure, further attempts by Trip.com to obtain a refund from the hotel were unsuccessful. The manager's refusal to address the issues substantively not only compounded the initial grievances but also demonstrated a profound failure in customer service. As a seasoned traveller who has visited numerous countries, I have rarely encountered such a dismissive attitude towards guest concerns. This experience at Orka Boutique Hotel stands out as the epitome of service failure, highlighting a significant need for managerial accountability and improved customer care. Prospective visitors should be wary of this establishment, as my experience indicates a severe disregard for guest convenience and satisfaction. Moreover, the hotel is situated in a bustling urban area, both in front and behind, which greatly detracts from the peaceful, quiet environment typically desired for a holiday. Despite its ostensibly prime location, the constant noise significantly undermines the potential for a relaxing stay. Additionally, the facilities at Orka Boutique Hotel leave much to be desired. The reception area is particularly inadequate, confined to a mere 10 square meters with a small window and no seating available. Guests are forced to stand while waiting to check in, which, coupled with the apathetic demeanour of the front desk staff, further diminishes the overall hospitality experience. This lack of basic comforts and poor customer service at the reception starkly contrasts with the expectations set by the hotel's promotional materials, highlighting a significant shortfall in both amenity provision and guest treatment.

Great location . Great views . Great staff . Nice room with fridge , tea coffee facilities and TV. Shower was cold but probably a solar thing as it was early March . Staff were great and I would definitely stay again .

Absolutely loved my stay at Orca Boutique Hotel. The view from the bedroom was spectacular and the convenient location meant direct access to the waterfront.

We had an amazing experience. The hotel is located in a very lively place with many restaurants and shopping stores around it. We booked a superior room with sea view and the view was gorgeous where you can see the harbor, the sea, and the mountains. The room was spacious and allowed us to feel comfortable throughout our vacation. Fuat in the reception is an extraordinary person. He made our vacation one of a kind by suggesting excellent excursions with an excellent tourist company and booking for us a marvelous restaurant in one of the Islands with a great sunset view. Fuat is extremely helpful and truly a nice guy who made a difference to our experience as he is very kind and helpful.

Very good service

衞生和設施：比較一般。 環境和交通：環境很好窗外就是海，停車不是很方便，因為進去的路相對比較窄。

地理位置很好，就在港口旁，出海很方便。附近餐廳也很多，吃飯很方便。樓下就是一家餐廳，很早就開門，可以吃早餐！

酒店的位置很好，就在碼頭邊上，一樓還有間咖啡廳，順便説一句，一樓咖啡廳的蛋糕也不錯，住的這幾天幾乎每一種口味的蛋糕都嚐個遍。再説回房間，有按摩浴缸，開闊的視野，有朋友來訪，空間也足夠接待朋友，總之值得推薦，再去的話，還會選這家酒店。

設施：酒店位置很好，靠海邊有陽台，並且靠近老城區。酒店還有自己的免費停車場，停車很方便，附近其他酒店基本都不具備這個條件。 房間：正常水平，設施比較久但衞生乾淨。

這家酒店對我們是一個驚喜：房間很大，衞生乾淨，我們訂的海景房，有個陽台正對着海港，景色宜人！唯一的缺點是酒店沒有早飯，一樓是一家很好的咖啡店，早上九點左右才開門

Хороший небольшой отель на первой линии порта с красивыми кораблями. Из нашего окна открывался красивый вид на море, корабли, площадь рядом с отелем. В целом все понравилось.

房間比較小，設施比較老舊，廁所和吹風機壞了，第二天修好。前台先讓使用員工廁所。靠近海邊，半夜有蹦迪，玻璃比較隔音，但是對聲音敏感的會被吵到。 在鎮中心位置方便，旁邊有超市，2公里是客運站。

景色可以，環境認真一般，浴室很臟 很久 比7天還差。晚上會沒熱水。樓下就是商業街 晚上開窗還很吵。

Мы бронирование номер с джакузи. Но воспользоваться им не смогли, потому что в нём была только холодная вода. Сервис отвратительный. Мы сказали об этом на ресепшен и они ничего не делали. Номер с видом на море, но стекла очень грязные. Открыть окна нельзя, там на здании сидят цикады. Все стекла душевой кабины грязные, туалетной бумаги пол рулона. Не рекомендую. Рядом есть отели намного круче за те же деньги.