Jalan Grand Ion Majestic, Genting Highlands, Pahang, 69000, MalaysiaLihat Detail Hotel
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1 malam
Ulasan Tamu tentang Wyndham Ion Majestic Hotel
8/10
Very Good
288 ulasan
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Ulasan terverifikasi
Location8.0
Amenities7.9
Service8.0
Cleanliness8.1
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All reviews(288)
Positive reviews(243)
Reviews with photos/video(97)
Strange smell in room(30)
Loved the view(29)
Offers pick-up/drop-offs(20)
Great location(16)
Large rooms(12)
Perfect for kids(10)
Great swimming pool(10)
Tasty food(9)
Negative reviews(45)
Celine Yip
Studio King Room
Check-in Apr 2025
Couples
1 ulasan
4.5/10
Diposting pada 2 Mei 2025
Room had a stench when we first entered, we had to open the balcony door wide to air it out. There were many drawers but they were all empty, not a single cutlery to be found. We called the receptionist to ask for 2 sets of cutleries and 2 bottles of drinking water, it took them 20 minutes to only bring us the cutleries without the water. We requested for it again and they still did not come so we just gave up. However, the lady at the spa was kind enough to help refill our own water bottle from the water dispenser at the spa. Kudos to the amazing spa lady! Also, the lifts are on a weird system that always leave us very confused. We had no idea how to get to the rooftop via the lifts, ended up just going for the hotel breakfast at 7am. The sunrise view was mesmerizing. Was quite disappointed at this stay overall because it is supposed to be a 5 stars hotel. Still has lots of room for improvement!
Guest User
Studio King Room
Check-in Mar 2025
Couples
2 ulasan
7.5/10
Diposting pada 26 Apr 2025
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ChatGPT
You said:
location is not near first world, about 5km away,can either take hotel shuttle bus service which cost RM6 per person if book online, or you may also take grab that cost about RM10 one car.
the hotel is still under construction hence some of the facilities are not ready yet, and though the hotel is new, the balcony in the room is not clean.
the bedroom is spacious. i managed to get a mountain view room which is value added. i could see the sunrise and sea of cloud in the room, awesome.
the room is bright as there are many lights in the room, i like it very much. and i like the most is there is a big mirror in the room.
overall, i have a very pleasant stay at this hotel and definitely will come back again. hopefully all the facilities are completed by then.
ChatGPT said:
Here's a polished version of your review based on what you wrote:
The location is about 5km away from First World. You can either take the hotel shuttle bus service, which costs RM6 per person if booked online, or opt for a Grab ride, which costs about RM10 per car.
The hotel is still under construction, so some facilities are not ready yet. Although the hotel is new, the balcony in the room wasn't very clean.
The bedroom is spacious. I was lucky to get a mountain view room, which was a wonderful bonus โ I could enjoy the sunrise and sea of clouds right from the room, absolutely breathtaking.
The room is very bright with plenty of lighting, which I really liked. What I loved most was the large mirror in the room.
Overall, I had a very pleasant stay at this hotel and will definitely come back again. Hopefully, by then, all the facilities will be completed.
6/7
Guest User
Studio King Room
Check-in Mar 2025
Travel with friends
1 ulasan
9.5/10
Amazing
Diposting pada 13 Apr 2025
Overall is good.
Just 10-11min driving time to Genting.
and a bit sound. sound prove system not so good.
Steve07
Studio Twin Room
Check-in Feb 2025
Travel with friends
4 ulasan
10.0/10
Outstanding
Diposting pada 20 Apr 2025
Nice View and great Location.
Good Hotel transportation arrangement and easy to access to Main Terminal and Attractions.
Breakfast is delicious with plenty of choices.
Tanggapan dari Properti: Dear Guest,Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day!Regards, Customer Care.
Anonymous User
Studio King Room
Check-in Feb 2025
Solo travelers
16 ulasan
7.0/10
Diposting pada 16 Mar 2025
Well, initially thought went to wrong hotels due to lack of signs or sign board. Check in receptions were quite slow and hope to improve it ya. Give more special promotions if possible. Many thanks! ๐๐
Tanggapan dari Properti: Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer care.
Guest User
Three Bedroom Suite
Check-in Mar 2025
Family
1 ulasan
5.5/10
Diposting pada 20 Apr 2025
The bathroom holder were broken and the curtain cannot close and dusty
Tanggapan dari Properti: Dear Guest, We deeply apologize for any inconvenience or grievances caused during your stay at our hotel. Please be assured that this is not reflective of our values and standards. Our hotel is always striving for improvement, and we greatly appreciate your honest review and opinions. Your complaint will be immediately relayed to the relevant staff to address the issue. Meanwhile, please allow us the opportunity to rectify our mistakes. Once again, we sincerely apologize for any inconvenience you experienced during your stay. We hope to welcome you back and ensure that your next visit will be flawless. Thank you. Customer Care
SiaoWei
Studio Twin Room
Check-in Mar 2025
Travel with friends
12 ulasan
10.0/10
Outstanding
Diposting pada 22 Apr 2025
Good services,good location,have shuttle bus to Fisrt World hotel.
Tanggapan dari Properti: Dear Guest,Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day!Regards, Customer Care.
Guest User
Family Room
Check-in Feb 2025
Family
1 ulasan
9.5/10
Amazing
Diposting pada 25 Mar 2025
The service was good ๐ friendly and helpful staff. Clean and spacious room.
Tanggapan dari Properti: Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
Anonymous User
Studio King Room
Check-in Jan 2025
Couples
3 ulasan
5.5/10
Diposting pada 12 Feb 2025
location might not be the best as to accessibility to decent food, but there are some overpriced food and convenient stores (19RM for a small bag of chips) available around the area. a more reasonable priced place would be mynews convenient store near tower 2. good thing is thereโs complimentary buggy services to move around the different towers. no grabfood available, best to dabao from/eat at genting highlands area.
hotel staff were nice and accommodated to many things but we had to request for even the basic things like hand soap, utensils (not available), more hangers (there were only 2), etc. the bathroom reeks strongly of sewage.
a lot of amenities we were looking forward to enjoying were still under construction/maintenance like the heated pool hence we did not get the full experience.
but overall a peaceful stay, nothing creepy or anything hehe.
Chai Ling
Family Room
Check-in Jan 2025
Family
4 ulasan
6.0/10
Diposting pada 9 Feb 2025
I recently had the opportunity to stay at your hotel, and while I appreciated the effort, I felt that there were several areas that required improvement.
The facilities, in particular, fell short of my expectations. Some of the facilities were not opened yet. To take your hotel to the next level, I would recommend investing in upgrading and maintaining these facilities.I hope you will take my feedback constructively and make the necessary improvements.
Alvin Wong (Ipoh)
Studio King Room
Check-in Des 2024
Family
30 ulasan
10.0/10
Outstanding
Diposting pada 23 Feb 2025
Suprise to me and family.. I went to this at CNY.. Front Dest is Super nice and helpful.. Another thing is Location is Good... We oso buy a Jacket at Hard Rock here(**Hope Hard Rock Cafe Opening Soon**).. Toilet floor is Suprise coz Floor is Warm.. Hope This Hotel Managment can Continue this Service again.. Breakfast is Good if any 1 travel ppl can try 1 time in here.. Food and View is good.. If Kids Swimming Pool Water is Warm is Perfect but when we going is Cool 1 another adult Swimming pool is Warm..
Guest User
Studio King Room
Check-in Des 2024
Couples
1 ulasan
7.0/10
Diposting pada 1 Feb 2025
Everything are good except for the cleanliness. The parking are waived, coffee machine at the lobby are are foc, the view from the room and the restaurant are really nice, many socket in the room, many mat towel provided and the toilet are clean. Just there are few facilities are still under renovate and the electricity supply by the room card are not working. However, the staff are friendly and have solved it very quickly. Just one female staff are not friendly and mentioned check in are only available on 3pm sharp but immediately the other staff said its ok to process for check in hmmm. Lastly, the bed was really really really dirty, full of short hair and eyelashes and some black pieces.
ShereeDelaRosa
Studio Twin Room
Check-in Des 2024
Solo travelers
52 ulasan
9.0/10
Great
Diposting pada 4 Feb 2025
1st time staying at Ion Majestic, the Hotel is superbly nice and the 3 day stay was I can say shiok.. eveything was super nice.
The only downside is the transport shuttle which requires you to book thru a qr code app. If you do not have the cards indicated, u cant book.. thats what happens to me, was stranded at First World on my 1st night. Driver rejected me even i m willing to pay cash.
ChewTing
Family Room
Check-in Des 2024
Family
10 ulasan
5.5/10
Diposting pada 29 Jan 2025
Our stay at Wyndham was under expectations. The room had a post-renovation smell and there were paint stains, too. Hot water came on intermittently during shower. The third and forth guest were pretty much taking cold showers. We hope Wyndham would look into these and improve.