Honest Review of The Madison Hotel, Jinan – Good but Not 4-Star Standard
According to Trip.com’s grading system, The Madison Hotel is listed as a Trip Plus 4-star hotel, but based on our recent stay, we believe it falls short of that rating. While we had a mostly pleasant experience, there were noticeable issues that prevent us from agreeing with the 4-star classification.
The Positives
- Check-in & Staff: The reception team was friendly, and one staff member could communicate a little in English, which was helpful.
- Room Comfort: Our room was spacious and nicely decorated, with a very comfortable bed. The air conditioning worked well and allowed individual adjustment.
- Amenities: We appreciated the complimentary bottled waters and two soft drinks restocked daily in the fridge.
- Location: The hotel is conveniently located inside Wanda Mall, making shopping and dining easily accessible.
The Negatives (Why It’s Not 4-Star)
- Cleanliness Issues: The room wasn’t cleaned to a 4-star (or even 3-star) standard. We found nail clippings on the bedside mat, indicating poor vacuuming.
- Shower Water Pressure: The water pressure in the shower was quite low, which was inconvenient.
- Breakfast Limitations: While the Asian food options were good, there were very few Western choices. Additionally, the Western cutlery felt sticky and wasn’t properly cleaned.
- Staff Sleeping at Reception: On our second morning, when we tried to check out early, the reception staff were asleep on the couches. We understand they may have been exhausted, but this is unprofessional for a 4-star hotel.
Final Verdict
The Madison Hotel is a decent option, but we’d rate it as a solid 3-star hotel, not 4-star. If you prioritize location and comfort over luxury service and cleanliness, it’s a reasonable choice. However, management should address housekeeping and staff training to meet higher standards.
Would we stay again? Possibly, but with adjusted expectations.
Rating: ★★★☆☆ (3/5) – Good, but not 4-star.
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