Maison Tulum

Positives: - The location of Maison is great, a short walk to the main road and to the ADO bus station but out of the main 'noisy' area - We loved the decor and the authentic feel of the place, especially the rooftop areas - The room was spacious and clean - The cafe served nice food and the people serving were lovely - The staff in general were very nice and helpful and made us feel at home Negatives: - when we arrived at 8.30pm the main door was locked (it's always locked for security), but we had to wait for quite some time ringing the bell before anyone came to let us in. - the description when booking said that bikes were available to rent from the property which was not the case, however they did recommend where we should go for this - the property does feel a little old with a slight musty smell, low water pressure etc. this didn't bother us as we were only there for 1 day but may bother others - we were very unfortunate that on our second night there was a huge party/concert across the road which started at around 6pm and went on until 2am with extremely loud music. While this is of course not the fault of the property, it was not acknowledged at all by anyone when we didn't get any sleep and was impossible to ignore. That really let the score down as it was just such an awful night and we had a long day of travelling the next day.

Lovely colourful hotel with a sweet little restuarant, very near bus station. Guillermo is an excellent host, very helpful. Everything I ate in the restuarant was top-notch, and the servers are also very lovely. Close to lots of useful things like the bus station and shops.

Guillermo the manager was so welcoming and helpful. The property was beautifully decorated. Rooms were clean and bed comfortable. The breakfast was amazing and all the staff were extremely kind. Highly recommend this place.

A very brief stay for just one night after arriving into Cancun and gerring the ADO bus down to Tulum. Easy walk from the bus station a very friendly welcome from Guillermo and the room was clean and comfortable with a nice big bed. Lush gardens and a cute parrot. Thank you

Very convenient place, cleaness is great and the place has a great vibe. Guillermo provided great host service!

Clean. Very comfortable bed. Excellent location near main road and ADO bus terminal. Easy to walk neighborhood. I felt very safe. Guillermo was very courteous. Coffe shop employees very friendly and great coffee!

I loved this small lively hotel in Tulum. Located perfectly close for walking to main commercial area but feeling further away than it is from all the tourist noise and busyness aLovely Little tropical courtyard, comfortable and pretty rooms that acknowledge the locale with art and decor. Guillermo the on-site proprietor is very friendly and helpful. Staff and cafe wonderful. Perfect!

Booked for a 7 day stay. Room was ok, but area surrounding the hotel was very noisy and not the best. Pictures and reviews I don’t think were a fair representation. We actually checked out the day after arrival and did not get a refund for the remaining stay. We didn’t care and went to another hotel and were much happier.

Super cute hotel. Artisan design. Feels like you have escaped into a magical kingdom. Two blocks off the main shopping street, so close, but not so close that it is loud. Restaurant in the hotel. Rooftop with hammocks. Hotel manager very helpful with advice and very responsive on WhatsApp. We stayed two nights.