Ulasan East Tai Lake Grand Hotel

Our stay at the East Tai Lake Hotel was an amazing experience. We will definitely come back. Judy’s attention and service was outstanding, and the restaurant staff's attention was also exquisite. Thank you so much for your hospitality!

Loving the service and amenities of this hotel. We went there during the count down weekend, we didn't manage to get our breakfast, the front desk packed 4 sets of breakfast for us as we need to rush to the train station. The hot springs were amazing too. This is by the lake, so you can actually rent their bikes to cycle along the beautiful lake.

Extremely large mansion Hotel server Ying (male) served my room well Nice air and surroundings

The place is amazing, the staff is very helpful, location is very far from any attractions of Suzhou city, but for someone who is looking for peace and quiet is perfect place to go. We went there with kid, there are big outdoor and indoor playgrounds, hot spring was nice too.

Excellent hotel, lovely villa rooms, and lots of amazing facilities for kids and adults

Just check out of this hotel after 2 nights/ 2 rooms / 4 pax. The weather is not so forgiving but the hotel is excellent especially the employees. Special thanks to Judy, the guest relation/housekeeper who extended our rooms and same time assure that we know amenities / facilities etc in details. Thank you!

It was a nice place. Thank you Lori for your kindness 😊

I would definitely recommend this hotel to anyone who is looking for a peaceful experience with wonderful surroundings and great service. Also if you have pets, you may want to bring your dog along to share in your experience the beautiful views as an added bonus. I was informed that they have pet food and additional compliments to cater for your dog! Wonderful! One my first day, I was warmly greeted by 小雨 who speaks English very well. She answered all my questions and made the trip super smooth and comfortable. She is a wonderful asset to the hotel! Special thanks for her and her professional and friendly service. Breakfast is a buffet with an extensive selection to cater for western and eastern tastes. The Hot springs were a much needed relaxing part of the trip and it was included in the price of the room where you can visit once per day. The rooms are very clean with the aroma of essential oils. The insulation was great so you never hear the sound of your neighbours once the doors are closed. My room had a balcony with seats which you could use the space to hang out, read & do yoga if you choose! Overall- no faults! Just perfect with a friendly team from the front desk, the gardeners, the chefs- everyone made it a memorable experience.

The hotel is absolutely beautiful! The room was spacious and the service was fast and efficient. We needed some help and the staff was friendly. Considering it’s a hot spring, the location is very far, but luckily there are food options for delivery close by. The only real inconvenience is having to check in at one side of the building, and staying in other, but other than that, we enjoyed our stay.

A very nice weekend experience

very good

環境：去蘇州灣看煙火跨年怕回去太折騰訂的酒店，沒想到很驚喜，房間很舒服，超喜歡在陽台看湖景，周圍太愜意了，樂不思蜀差點錯過跨年。 設施：這次訂的智能湖景大床房。，智能床墊太爽了，特別是零重力模式，秒睡。浴室有霧化玻璃°，浴缸前還有電視。有頂噴花酒，上大分©酒店還有寵物友好房型，有點期待下次帶寵物入住了。 服務：半夜回到酒店已經開了夜床，床頭貼心的留了卡片和書簽。管家小周也很貼心，發了各種跨年的資訊給我，為我們順利出入幫了大忙。第二天早上還幫我們延了房讓我們好好休息。 餐廳：早飯的中餐很好吃，品種豐富，生煎包很不錯。短板是西點類建議避開。

和同事一起來玩，酒店各方面服務真是太好了，從前台到管家、保潔、司機小哥。都很有禮貌。下次還會去玩。温泉很棒，需要另外付費158元/人。就是不能離開再進去不太合理！基本包場、游泳池的水太冷了。

第二晚還是升級為至尊湖景房，所以還是得評價至尊湖景房。房間非常大，隔音效果好，住的很舒服，陽台景色宜人，適合下午喝茶看書追劇；送的甜點的味道超出預期，水平非常高；整體工作人員都非常熱情，包括打掃房間的阿姨，幫我第二晚改房間的前台妹妹，接駁車小哥，還有專有的管家小哥，會貼心的在微信上給一些遊玩攻略和提示；唯一不足的一點的是2次見到有人在大堂抽煙，也無人上去制止，這本不應該在五星酒店發生，最終酒店表示下次一定不再讓這種事情發生，希望是吧。以後去東太湖，還會繼續住該酒店，非常推薦！