Baiyun Lakeside Hotel (Nanhu Tourism Center)

Ulasan Baiyun Lakeside Hotel (Nanhu Tourism Center)

Baiyun Lakeside Hotel (Nanhu Tourism Center)

No. 1 Middle Nanhu Road, Baiyun District, Guangzhou, Guangdong, 510515, ChinaLihat Detail Hotel
Baiyun Lakeside Hotel (Nanhu Tourism Center)
Baiyun Lakeside Hotel (Nanhu Tourism Center)Baiyun Lakeside Hotel (Nanhu Tourism Center)Baiyun Lakeside Hotel (Nanhu Tourism Center)
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Kami Samakan Harga
1 malam

Ulasan Tamu

4.4/5
584 ulasan
Ulasan terverifikasi
Lokasi4.6
Fasilitas4.2
Layanan4.4
Kebersihan4.4
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安娜Анна
Kamar 2 Tempat tidur Dengan Pemandangan Gunung
Menginap di Jul 2024
Keluarga
6 ulasan
5.0/5
Fantastis
Diposting pada 26 Agt 2024
A wonderful place to relax. It is convenient that the children's and adult pools are connected. On the first floor there is a restaurant where you can have a delicious meal. Very beautiful view of the lake and mountains. Opposite the hotel there is a small water park (you buy a ticket yourself).
Terjemahkan
6/8
Tanggapan dari Properti: Dear guest,thank you for choosing our hotel,there is a series of conference halls and room with lakeside view in hotel,whether for meetings or leisure,it can meet your needs,looking forward to your visit again.
Kuljit
Suite Deluxe dengan Pemandangan Danau
Menginap di Jan 2024
Keluarga
21 ulasan
3.0/5
Diposting pada 10 Mar 2024
It was a decent stay but the hotel could improve in terms of the old design and a better breakfast.
Terjemahkan
Tanggapan dari Properti: Dear guest,thank you for choosing our hotel,and Spending your valuable time to tell us about your stay experience,for your question,we must to apologize,hope you can forgive me and our hotel,we will try my best to make it perfect,hope you can stay our hotel again.
Tamu
Kamar Queen dengan Pemandangan Gunung
Menginap di Apr 2024
Sendiri
13 ulasan
2.2/5
Diposting pada 29 Mei 2024
I chose this hotel because of location despite reading some reviews how the breakfast needs improvements and badly managed by mainland China standard, and now I agree with them. I ended up just taking 1 breakfast out of 3, which was not included in the stay so that I even paid extra, because it was that terrible. Also table was so dirty, another reason why I gave up on eating there. Plus everything was falling apart, like how pavements are broken, closet is broken and many trashes in the hotel complex. I had to talk to staff a lot to make requests such as fixing the safe in the room. Also there was construction work going on, thus noises and there were loud party noises late in the night as well. The location is nice, in the forest although lake is completely disappearing. My room had window blocked by trees which was lovely view and I could have privacy in the room unless I go outside to balcony. The amenities well equipped and there are complementary fruits every day which I had instead of breakfast. Also the housekeeping in the room and the outdoor pool was nice. But right after I checked out the receptionist chased me after and said something was missing inside the room. So they do check very well but why do they not check about trashes, broken pavements and noise concerns. Regarding ‘missing item’, they do label how some stuff are to be paid with the price tag and ‘not gift’ sign and I didn’t take them. So it looked like some misunderstanding and because of language and cultural differences. As international traveler, I had to communicate through smartphone translation and sometimes I could see the translation was getting messed up. Also it looked like I was the only foreigner, most of guests here are locals, as both guests and staff kept on referring me as my nationality amongst themselves. Overall, read the reviews and decide for yourself.
Terjemahkan
Tanggapan dari Properti: Dear guest,thank you for choosing our hotel,and Spending your valuable time to tell us about your stay experience,for your question,we must to apologize,hope you can forgive me and our hotel,we will try my best to make it perfect,hope you can stay our hotel again.
Hannah
Menginap di Des 2023
Pasangan
6 ulasan
4.5/5
Sangat Baik
Diposting pada 29 Mar 2024
We had our wedding at this hotel and booked one night. The staff were very helpful with setting everything up, and the room was nice and comfortable.
Terjemahkan
Tanggapan dari Properti: Dear guest,thank you for choosing our hotel,there is a series of conference halls and room with lakeside view in hotel,whether for meetings or leisure,it can meet your needs,looking forward to your visit again.
Tamu
Kamar 2 Tempat tidur Dengan Pemandangan Gunung
Menginap di Des 2022
Keluarga
17 ulasan
3.7/5
Diposting pada 26 Jan 2023
We went to visit a place nearby, the view of the lake is lovely but it’s not close to anything touristy
Terjemahkan
Tanggapan dari Properti: Hotel reply: Dear guests, thank you for choosing to stay at Baiyun Lake Hotel. Let you have a better room experience, is our goal of every lakeside. It's a great honor to receive your affirmation and praise. If you like it, please continue to order our lake-view king room next time. Thank you again for your praise and recognition of our service. I wish you a happy life.
Ashraf farahat
Kamar Queen dengan Pemandangan Gunung
Menginap di Sep 2023
Bisnis
5 ulasan
2.2/5
Diposting pada 29 Okt 2023
Very old hotel need renovation
Terjemahkan
Tanggapan dari Properti: Dear guest,i am so sorry to make you unhappy ,we must to apologize ,hope you can forgive me and our hotel ,and give our hotel one more chance,we can make it better
jeffreycschow
Kamar Deluxe dengan Pemandangan Danau dan Tempat Tidur Ukuran Queen
Menginap di Mar 2023
Pasangan
172 ulasan
5.0/5
Fantastis
Diposting pada 19 Apr 2023
The best hotel 广州
Terjemahkan
Tanggapan dari Properti: 尊敬的客人,感謝您選擇下榻白雲湖畔酒店。讓您擁有更加美好的客房體驗,是我們每一位湖畔人的奮鬥目標,很榮幸能收穫您的肯定宇讚美。若您喜歡,非常歡迎下次試訂我店的湖景套房~再次感謝您對我店的服務的讚許與認可,祝您生活愉快。
Zizaisuishun
Kamar 2 Tempat tidur Dengan Pemandangan Gunung
Menginap di Nov 2024
Pasangan
19 ulasan
5.0/5
Fantastis
Diposting pada 8 Des 2024
房間設施齊全,雖然傢俱設施有點舊,但是衞生乾淨,服務熱情周到,前台幫助預訂了次日一大早去機場的出租汽車,準時到達酒店等候,很貼心。下午酒店還温馨送來水果,挺暖心的。而且酒店的景觀很漂亮,離機場方便,很滿意。
Terjemahkan
6/7
Tanggapan dari Properti: 非常感謝您的肯定與寶貴反饋!對於提到的傢俱稍顯老舊的問題,我們高度重視並準備啟動翻新計劃,確保所有客房設施既舒適又充滿家的温馨。對於您稱讚的服務與貼心關懷,我們備受激勵,承諾將保持並進一步提升員工的培訓,提供超越期待的優質服務。我們非常感謝您的支持與建議,並且為離機場便利與美景如畫的環境感到驕傲,這正是我們的一大特色。期待有機會再次為您提供更美好的入住體驗。再次感謝您的好評!
Xiaoxielaodingheake
Kamar Queen dengan Pemandangan Gunung
Menginap di Nov 2024
Sendiri
4 ulasan
5.0/5
Fantastis
Diposting pada 23 Des 2024
房間性價比很高,周邊環境真不錯,房間內設施齊全。雖夜間零點後才到,但全程都被温柔接待,前台小付、小張和小許態度親和好溝通~早上出門下樓就是悦湖公館,喝早茶看湖景,很舒服。
Terjemahkan
Tanggapan dari Properti: 尊敬的客人,非常感謝您的肯定與分享!我們深感榮幸您的住宿體驗如此滿意,我們期待有機會再次為您提供舒適的住宿體驗。
Rongmiao(lengxiaorong)
Kamar Deluxe dengan Pemandangan Danau dan Tempat Tidur Ukuran Queen
Menginap di Okt 2024
Sendiri
21 ulasan
4.7/5
Menakjubkan
Diposting pada 20 Nov 2024
服務:還是不錯的。畢竟是白天鵝旗下得 從家裡過來半個小時 設施:暖氣打的有點費勁。。晚上住湖邊會有點冷 不過還是不錯。 環境:過來改善一下睡眠質量。。。聽着一些鳥叫睡着挺舒服的 外賣也能送到門口。。。這是我比較滿意。下次又過來住住
Terjemahkan
Tanggapan dari Properti: 尊敬的客人,感謝您對我們的正面評價!我們很高興服務和位置得到了您的認可。對供暖的關注已記錄,並請相關部門立即檢查,以提供更舒適的體驗。我們期待您再次光臨,親身體驗我們已針對反饋做出的改進。再次感謝您的入住和寶貴意見!
Xunzhaoxiaoshideluhuadang
Kamar Deluxe dengan Pemandangan Danau dan Tempat Tidur Ukuran Queen
Menginap di Okt 2024
Sendiri
13 ulasan
4.5/5
Sangat Baik
Diposting pada 18 Nov 2024
湖景房躺床上就能看到湖景和對面的高爾夫球場,非常安靜愜意。房間特別大,超出預期。酒店的湖景餐廳也很不錯,但隔壁悦湖公館的餐廳更值得推薦,不怕蚊子的話,坐在室外湖邊,在寧靜的星空下或月光下用餐,幸福感拉滿!
Terjemahkan
Tanggapan dari Properti: 非常感謝您對我們的肯定與讚美,您的滿意是我們最大的榮幸!很高興您在我們的湖景房度過了愉快的時光並體驗了湖景餐廳及悦湖公館的餐廳,看來我們的環境和服務給您的旅行增添了許多美好回憶。再次感謝您的寶貴意見,我們期待着您的再次光臨,相信下一次的體驗定會更加精彩!
Gege*#
Kamar 2 Tempat tidur Dengan Pemandangan Gunung
Menginap di Okt 2024
Bepergian dengan teman
6 ulasan
4.2/5
Luar Biasa
Diposting pada 12 Des 2024
酒店整體漂亮,自然條件無敵,很治癒。但山景房是停車場景色,房間也不朝南,比較老舊,入住體驗不太好。建議朋友們還是定湖景房比較好。 服務:前台不給換房,除非補差價一百
Terjemahkan
Tanggapan dari Properti: 尊敬的客人,感謝您的寶貴反饋。我們非常高興您對酒店的自然環境和整體氛圍給予了高度評價,這是我們的驕傲。關於您提到的山景房觀景與房屋朝向問題,對此我們深感抱歉,關於補差價換房的政策,我們深理解您的不便,將適時調整服務流程,提升服務質量。服務是我們需不斷發展的領域,您的批評將助力我們改進,提供更高質量的前台服務。對於給您帶來的印象差異,我們向您誠摯道歉,並已對團隊強化培訓,提升專業技能和賓客意識。請您放心,我們已採取行動針對您反映的問題進行改進,並將持續關注,爭取為所有來賓創造更好的入住體驗。期待再次為您服務,讓您的下次入住舒適如願。
Chrislaw
Kamar Deluxe dengan Pemandangan Danau dan Tempat Tidur Ukuran Queen
Menginap di Okt 2024
Bisnis
56 ulasan
4.2/5
Luar Biasa
Diposting pada 4 Nov 2024
環境很不錯,挨着一個水庫。酒店內鳥語花香,還有一個小山崗可以爬一下。 泳池挺舒服的,望湖而且水質挺清。房間挺大,送水果,空調還行。 就是有點年代了,因此顯得挺老舊,有點可惜了所處地理位置。
Terjemahkan
Tanggapan dari Properti: 尊敬的客人,非常感謝您對我們酒店的正面評價與寶貴建議。我們很高興能為您提供一個愉快的住宿體驗,尤其是能通過您的描述感受到您與自然間的和諧,這正是我們所追求的。感謝您對我們的環境、景觀、泳池、房間及個性化服務的認可。對於您的温馨提示,我們深感責任重大,會積極審視並進行修繕維護,以提升建築外觀,使其更符合我們的標準,保留並彰顯其獨特韻味,同時也注重更新和升級老舊部分,使酒店整體匹配您及更多訪客的期待。同時,我們也在持續改善服務質量,確保每一位住客都能享受到超過預期的舒適體驗。再次感謝您的反饋與支持,我們將繼續努力,致力於為您提供最佳的住宿環境與服務。期待您的下次光臨,希望那時您能發現更多令您滿意的細節。
Tamu
Kamar Deluxe dengan Pemandangan Danau dan Tempat Tidur Ukuran Queen
Menginap di Sep 2024
Lainnya
1 ulasan
3.7/5
Diposting pada 14 Okt 2024
慕名而來的酒店,環境好白天鵝酒店的管理,應該不會踩雷吧? 環境~確實不錯,訂的是1303豪華湖景房,第一印象很好!提供的早餐非常簡單,好在要求也不高,雞蛋牛奶麪包咖啡一定有的。 設施~看一下圖一圖二,沖涼房的花灑開關很難打開,擔心接頭漏水,非常有必要修理一下。 服務~白天有問題反饋快。因為我腰疼不能睡太軟的床墊,第三天晚上無奈之下衹能睡地上,打電話要求加多一張被子,大約是吵醒了夜班的服務員,收到一聲喝斥,沒有!!!原來美好的度假心情被完全破壞! 請問,如果還有下一次入住的機會,你們能不能考慮一下解決以上問題?還是無所謂愛來不來?
Terjemahkan
Tanggapan dari Properti: 尊敬的客人, 非常感謝您對酒店的讚許與批評。您的體驗值得我們高度重視,我們深感遺憾未能為您提供始終如一的完美體驗。對於1303豪華湖景房的驚艷環境與早餐的簡約滿足了您的期待,我們深感欣慰。特別是關於沖涼房花灑開關和設施維護的問題,我們會立即排查並修復,確保避免接頭漏水風險。對於第二點反饋,我們已針對所有工作人員加強顧客需求的敏感度培訓,並提倡更好的溝通與服務表現。 然而,對於您在第三晚的經歷產生誠摯的歉意。我們知道,挫敗的服務體驗迅速消磨了您的度假體驗。對於夜班員工可能在溝通中出現的不恰當行為表示深切的歉意,並承諾將對個人和團隊進行鍼對性的客户服務改善教育。對於那次事件給您帶來的困擾,我們深感後悔,並承諾會監督檢查員工在應對特殊需求時的禮儀和效率。 為確保未來能夠以更優質的服務迎接您,我們將不斷優化各個維度的體驗,並精心雕琢每一處細節。如果有機會,我們期待您再次光臨,讓我們有機會提供超越期望的服務。對於此次誤解,我們再次向您表達誠摯的歉意,並再次感謝您選擇白天鵝酒店作為您的度假之選。 祝您一切愉快!白天鵝酒店前廳部經理
Kaishuihuofish
Kamar Queen dengan Pemandangan Gunung
Menginap di Nov 2024
Bepergian dengan teman
17 ulasan
4.6/5
Sangat Baik
Diposting pada 13 Jan 2025
住過幾次了,很不錯,環境很好,適合度假休閑,開車來比較方便,房間也還好,度假長住比較好一些,湖景很好
Terjemahkan
Tanggapan dari Properti: 非常感謝您一直以來對我們的支持與喜愛!您的評價對我們來説是極大的鼓勵。很高興您在多次入住後依然對我們的環境、便利性和客房感到滿意,尤其是您提到的湖景,這是我們酒店的一大特色。如果您有度假長住的需求,我們可以提供定製化的服務,讓您享受更加舒適便捷的住宿體驗。我們期待您的下一次光臨,繼續為您提供優質的住宿服務。再次感謝您的反饋,您的滿意是我們不斷前進的動力!