When I arrived, the provided PIN code did not work on the door panel, and no one responded to the doorbell. A note on the entrance door directed me to the bar next door, but the bar was closed and had no staff present. When I tried calling the phone number listed, I reached a voicemail that referred me to the hostel’s website. Due to the situation, I had to book accommodation at another location. Approximately 40 minutes later, I received a call from a representative of the hostel. I explained the circumstances, and the person apologized, assured me that the issue would be resolved, and stated that my payment would be refunded. However, to date, I have not received the refund.
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