Crown Plaza Residency

I booked Single room, but when I check in the room size was so small that it looked like a jail cell, also the hygienic condition wasbpathetic. Some one has smoked heavily there and the smell was unbearable. When I requested for room change they straight away denied that. Again requested if I change so booking was nonrefundable. Then I upgraded to another room with ₹1000 per night additional charge which negotiated to ₹800/- night, which was still ok. Another surprise was when they charged a 10% service charge for room delivery.. I mean which hotel does that. This is just a right of any guest to have food in his room, but surprisingly they do.

It’s great to stay here. On the main road, easy access to food and bakery nearby; breakfast is costly if bought separately

Worst hotel no parking facilities available very rude don’t book this property not recommended, no water facilities, no heating facilities nothing waste of money

no warm water is available even after asking multiple times never book this hotel

Budget hotel, as per ********** photos & actually different, Breakfast ok but hotel owner very nice & fully helpful,

First thing first, this is not 'Crown Plaza', its clown plaza.. People doesnt have ethics to run the operations. - We hardly stayed for 8 hours and made our life tougher. - Linens are terribly bad, Bathroom has 1 rs shampoo packets and 5 rs soaps. We can literally see the previous guest used soaps in the wash rooms., - It doesnt have air condition, doesnt have proper ventilation, washroom exhaust doesnt work. - It doesnt have lift, if you are carrying with bags and children, be prepared to burn calories. - Breakfast starts at 8am, where most of the guests leaves well before. - Reception is terribly bad, they requested for my Aadhar and i have given to them, they told to take photocopy and give me the card which they havent. Unfortunately even i forgotten while checking out the hotel. I realised the issue in Airport and called them, they said they will courier, they havent done. After persistent calls for more than 15 times, they said i have to pay 300 rs courier, i said okay even for this because doesnt want to loose my aadhar in J&K. He sent the courier and called me to send another 100 if i want the tracking number. Never experienced this kind of service. Attn: Owner of Crown plaza, please be visilent on your staff, guests are finding very tough time. Not sure what kind of control you have on the operations. Overall experience : Zero. Pros: Budget friendly, middle of the down town. Cons: Everything especially service staff. Guest from south.

Earlier on the same day inhave booked with agoda app but the property which was booked was not open and thereafter i have searched on make my trip and stay there for one night. In a short period i have booked and reside in decent location

I booked my hotel stay, however due to medical emergency had to cancel it. Mm t agrees that refund should be done, property owners refuse to provide refund. Mmt has no control on the process. Besides they reflect in their itinerary that i have completed the trip. Mm t is irresponsible in their customer support. Also they support hotels who have repeated negative feedback and have no stand at all. Hope they take cognisance and have some better ethics.

Wi fi doesn't work in the night when you need it the most. The supply of hot water is also for a limited time. Overall, it's an average hotel.