Hotel Spa di Marrakech

I recently stayed at this hotel and had a disappointing experience with the front desk staff, specifically the two girls on duty during my check-in at 9 PM. Despite my reservation, I had to wait over 30 minutes for a room, which turned out to be different from the one I booked. Despite informing them of our anniversary, the staff's response was unhelpful. The initial room's view was changed without acknowledgment, and the alternative offered was worse. Only after speaking to the manager ( it's worth noting that the manager I spoke to was exceptionally friendly and understanding) did we receive a better room, but it still wasn't the one we booked. The lack of consideration for our special occasion made it a frustrating experience overall.

Convenient location, spacious room, friendly staff, nice environment, good breakfast, balcony with a view

Stayed at Riad Mama for 5 days and 4 nights, and it was an unforgettable experience. The riad itself is beautiful and tastefully decorated, but what truly made the stay exceptional were the people and their outstanding service. Dunya went above and beyond, helping me with my large luggage to the lobby and keeping my room spotless at all times. Farid prepared Moroccan tea for me on my first night on the rooftop and generously shared great restaurant recommendations. Nour, the director, and her sister greeted me with warm smiles every time they saw me and provided truly fantastic service. They offered warm, genuine hospitality and consistently went the extra mile to make sure I was comfortable and well taken care of. I genuinely felt like a welcomed guest rather than a tourist. When I unfortunately had food poisoning on my second day and didn’t leave my room at all, they noticed and checked on me to make sure I was okay. That level of care meant so much to me. Lastly, the riad itself is literally just 2–4 minutes away from Jemaa el-Fnaa and the Medina, which made getting around incredibly easy. I would definitely come back again without hesitation. Thank you Riad Mama! I can’t recommend Riad Mama enough this is hospitality at its finest. The rooftop view facing Koutoubia mosque.

That was my garden view I booked, is that even a garden??. Didn’t have any slippers in my room & to have a robe it is a 1,000 MAD deposit? in all my travelling that is on unheard off to me. Should have stated that on there amenities. I’ve stayed at multiple 5 start hotels this was unheard of to me. Also if you want to bring in a McDonald’s forget about it the security will stop you from bringing it into the hotel. Not only me but other guest too was stopped. Should have these rules stated while booking to save us the embarrassment. Other than that the stay there was amazing, breakfast amazing but was let down by the issues mentioned.

バスタブがあって、オールインクルーシブなホテルを探していたらこちらを見つけました。 市内からはタクシーで80MADで、約20分かかりました。 ホテルから市内へ向かう場合のタクシーは150MADとのことです。 市内へはホテルのシャトルバスもありますが、片道1人15MADで、時間も決められているのと、当日予約は埋まっているので、タクシー利用をおすすめします。 バーカウンターやレストランにいたスタッフの方は皆さんとてもフレンドリーで、仕事もてきぱきされてました。 アメニティは、スリッパや歯ブラシ、バスローブなどは全てないです。 また、電源がヨーロッパ仕様なので、変圧器をホテル内にあるショップで80MADで購入しました。 レストラン会場は、朝食、ランチ、ディナー全てビュッフェ形式で、ワインも白、ロゼ、赤が飲み放題でした。 日本の感覚からすると、この値段でこの施設やサービスはあり得ないので、日程に余裕があるならぜひ一度宿泊することをおすすめします。

Great hotel with a fantastic roof top pool. Room was cleaned to a very high standard and the staff were so wonderful Amal was the best! She was so attentive and caring, we loved our stay - thank you ever so much, we will be back