Ekho Sigiriya

環境不錯，服務態度好，設施老了點，位置偏點

Service kon beter. Dit is geen 4 sterren, maar net een 3 sterren. Pluspunt is de locatie en het fijne zwembad. Ontbijt kan beter, buffet is alleen toast ipv goed brood.

到前台辦入住找不到訂單，出示入住憑證都查不到，完全不知道問題出在哪裡，等了很久也不先給我們安排好房間再繼續再繼續確認核實，攜程溝通了半天也不見他們解決，這裏的服務堪憂，不知道哪裡出問題了，等了一個多小時終於先安排住下來，後來才拿了入住的單子來簽字！早餐時點單的，英式或者斯里蘭卡式早餐。酒店周邊有超市，飯店，不過在這裏吃飯點單衹打一個慢，就點了個漢堡等了一個多小時，還不好吃😓

部屋の窓からの見晴らしがないのがいまいち。 掃き出し窓を開けると外になるが、 整備されておらず、隣の部屋の洗濯物などが見えて 気分が凹む。シギリヤには近い。

このホテルは最悪です。 「マウンテンビュー」のお部屋を予約ししましたが、窓からは何も見えませんでした。 窓から見えるのはホテルの裏側とフェンスだけでした。 ホテルスタッフに交渉すると、「庭に出たらシーギリヤのライオンロックが見える」と言われました。 納得いかないと迫ると、ほぼすべての部屋を見せてくれましたが、他の部屋は窓すらありませんでした。 正確には、バスルームに窓がありベッドルームに窓がありませんでした。 まだ最初に案内された部屋のほうがマシだったのでその部屋に宿泊することにしました。 しかし、バスルームはひどい悪臭でした。下水のにおいです。 「少しにおう」というレベルの悪臭ではなく、お手洗いに行く度に強く臭う強い悪臭です。 そして、コバエが非常に多かったです。 部屋もそうですがレセプション、レストランエリアもコバエが非常に常ににコバエが3～4匹腕などにたかってきました。

The staff very friendly and very helpful were greeted with such a warm welcome. This property is more than 100 years ago. The food we had for dinner was the best food we had in Sri Lanka. The room was spacious, clean and the bed was so comfortable. We would highly recommend this place as it's in a great location very near to the Lions Rock.

Lovely hotel in a good location, near to attractions and at the edge of the village where there were good bars and restaurants. Rooms were very comfortable, clean and had good facilities. The pool was lovely and in a nice grassed area. Staff were extremely helpful and responded to requests promptly. Breakfast was very good. The only downside was that WiFi was a bit intermittent but that was a minor issue. Would recommend this hotel.

Very friendly and helpful staff.. We highly recommend this comfortable and accessible hotel. The food is high quality, and the breakfast is good, big, and tasty, particularly the scrambled eggs! Special requests and tailoring food to personal tastes is possible directly with the chef if required, just best to give advance notice of preferences and time desired for meals so that they can prep and make it as best as they can. Be sure to enjoy sitting on the veranda with view of the rock. We were recommended this hotel by a friend and changed our booking from elsewhere last minute. We are so happy that we did and didn’t regret it for a moment and saved some money too! It’s beautifully and classically furnished, comfortable and a suitable place to hang out, and more than just sleep.

Stayed here for 2 nights luckily it wasn’t more than that. Emailed the hotel asking about their laundry list twice no one bothered replying, guess what I showed up and asked about their laundry service, the receptionist only replied ‘no’, and when I further asked didn’t you advertised your property has a laundry service then he said ‘the machine is broken’. That’s got nothing to do with me right? You could’ve offered an alternative as in charging me your full price then you take it out somewhere to have them washed? I know hotels can do that since I worked in the industry. Receptionist only took my passport and asked me to fill out the form, 0 explanation to what was included in the room plan (even my driver wondered why) Shower drainage was a disaster it was flooded, water pressure was so weak Internet was down for the 2 days that I stayed, the only place to have wifi service was in the lobby, which wasn’t consistent either. Needed to wake up at 430 the next morning so I had to go to bed early, at 22:15 realized the air con was dripping water, went to the reception and it was already pitched dark, luckily their kitchen was still opened so I managed to get their guys to come check. What they did was simply turned up my air con and said it’s fixed. 10 minutes later of course it’s still dripping so I went out again and guess what, this time even the kitchen is closed. I walked around the property trying to locate one staff - no one could been seen. Went back to the room hoping to locate a hotel information directory- none, not even a phone in the room. Called to the hotel main line no one picked it up. Looked up the Ekho hotel official website dialed all the numbers given for 10 minutes eventually reached out to their Colombo HQ and he got someone over and switched me to another room. By the time all these messed up finished it was already 2315 Next day demanded to speak with the manager on site he offered lunch and dinner plus the laundry. I gave him the bill for the laundry and had dinner at the hotel. It was kinda like a test to see whether the message was being passed down. Nope. At check out they charged me for dinner. I just wanted the whole thing to be over didn’t even bother asking for the manager again. Oh and did I mention the new room have had the same air con issue but I only noticed it after switching it off as I was about to check out. Seriously the only positive thing about this hotel was the location. Can you imagine not having ONE staff on ground to support what happens if there is an emergency? A simple signage which says call this number for any assistance needed during your stay, or to explain to the guest that your reception is closed after some certain hours at check in would’ve been helpful. I’ll avoid the EKHO group as a whole seriously.