Xana Deluxe Hotel (Shenzhen International Trade metro station store) Guest Reviews
4.7/5
Outstanding
6369 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(6369)
Positive reviews(6300)
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Friendly front desk staff(448)
Easy to get around(355)
Classy environment(340)
Close to metro(132)
Convenient for shopping(94)
Comfortable bed(81)
Perfect for business trips(68)
Stayed multiple times(33)
Negative reviews(69)
Anonymous User
Superior Room (2 beds)
Stayed in Nov 2024
Family
2 review
3.5/5
Posted on Dec 25, 2024
The bathroom floor is old and looks like a bit not very clean. The location of hotel is good cuz near the hotel got many restaurants somehow got one open for 24 hours. However, due to the hotel is not a whole building hotel, and got other floors with several use so it always got people standing outside the hotel because there is a mahjong place inside the building also. Kinda feeling weird and also the access card cant use for the lift and also room the second day. Oh but the frontdesk is helpful and friendly. She fixed the card in a min after i approched and when we check out she also asked if we need water to drink on the way to airport.
Response from Property: Dear guest, hello! Thank you for taking the time to let us know about your stay experience. Thank you for your detailed and sincere comments and suggestions. We fully understand and share your feelings. We apologize for the unpleasant experience you had during your stay. Since the hotel property belongs to the State-owned Assets Supervision and Administration Commission, the lobby and elevators are not allowed to be renovated due to special circumstances. Therefore, the hotel only renovated the parts that can be renovated and tried to create a good atmosphere in the public areas. At the same time, the elevator in the hotel floor is equipped with a stair ban. As the operator, the hotel room still has autonomy, so it is decorated according to the standard. Our hotel room has different room types. The size will be different. You can experience our suite next time. The size is about 32-38m. At the same time, the hotel is closest to the Guomao subway station. We will continue to improve our service details and create a high-quality stay experience. Once again, thank you for your understanding and support. We sincerely look forward to your return!
Lilian
Superior Room (2 beds)
Stayed in Nov 2024
Family
13 review
5.0/5
Outstanding
Posted on Dec 21, 2024
Great hotel, friendly staff and convenient near to shopping.
Response from Property: Dear guest, hello! Thank you for your sincere sharing and praise, which has brought a full sense of happiness to all the staff of Xi'an Deluxe Hotel Luohu Guomao Branch. "French elegance, high-end pampering" is our service tenet. We hope that we can welcome you to stay again with a bright smile, caring service and a relaxing environment. Thank you again for your praise!
Guest User
Beauty Lab
Stayed in Jan 2025
Couples
1 review
5.0/5
Outstanding
Posted on Feb 23, 2025
Tele be do an na o go. Seng gak bo da byeollo yeottseoyo. Deskaeso bbyeoljjeom ojjeom jooragoo gangyodanghaettseoyo.
Response from Property: 尊敬的客人,您好!感謝您真誠的分享和誇讚,給希岸Deluxe酒店羅湖國貿店全體員工都帶來了滿滿的幸福感,“法式優雅,高定寵愛”是我們的服務宗旨,希望我們用燦爛的笑容、貼心的服務、輕鬆的環境,能迎來您再一次入住,再次感謝您的好評!
Guest User
Superior Room (2 beds)
Stayed in Jan 2025
Family
1 review
2.2/5
Posted on Feb 17, 2025
The front desk not honest , ask us pay extra for city view room, but I booked city view room, and the non smoking room smell cigarettes.
Response from Property: Dear guests, hello! Thank you for taking the time to let us know about your stay experience. This stay experience did not receive your 50% approval. We will be more strict with ourselves, continue to improve the service details, and create a high-quality stay experience. "French elegance, haute couture pampering" is our service tenet. Thank you again for your understanding and support. We sincerely look forward to seeing you again!
Terence
Superior Room (2 beds)
Stayed in Dec 2024
Family
2 review
5.0/5
Outstanding
Posted on Jan 30, 2025
Good location and very helpful staff service especially Nora & Kiki. We have a good stay for this hotel.
Response from Property: 尊敬的客人,您好!感謝您真誠的分享和誇讚,給希岸Deluxe酒店羅湖國貿店全體員工都帶來了滿滿的幸福感,“法式優雅,高定寵愛”是我們的服務宗旨,希望我們用燦爛的笑容、貼心的服務、輕鬆的環境,能迎來您再一次入住,再次感謝您的好評!
CYUU
Guestroom (Double bed)
Stayed in Dec 2024
Family
8 review
4.0/5
Very Good
Posted on Jan 31, 2025
Our family had a wonderful stay at this hotel. The location is very convenient just 5-8mins walk from MTR, and it's easy to find places to eat and massage nearby. The staff is polite and always willing to help.
Response from Property: 尊敬的客人,您好!感謝您花費寶貴時間讓我們瞭解到您的入住體驗,本次入住體驗沒有得到您五分的認可,我們會更加嚴格要求自己,持續不斷地做好服務細節,打造優質入住體驗。 “法式優雅,高定寵愛”是我們的服務宗旨,再次感謝您的理解與支持,我們真誠期待您的再次到來!
Terrylaw
Superior Room (Double bed)
Stayed in Feb 2025
Couples
8 review
5.0/5
Outstanding
Posted on Mar 2, 2025
Room are clean and spacious
Staff are very friendly
Location excellent
Recommended
Response from Property: 尊敬的客人,您好!感謝您真誠的分享和誇讚,給希岸Deluxe酒店羅湖國貿店全體員工都帶來了滿滿的幸福感,“法式優雅,高定寵愛”是我們的服務宗旨,希望我們用燦爛的笑容、貼心的服務、輕鬆的環境,能迎來您再一次入住,再次感謝您的好評!
Guest User
Superior Room (2 beds)
Stayed in Nov 2024
Family
1 review
4.5/5
Great
Posted on Dec 23, 2024
Location and service is very good! We are enjoyed our staying. If the hotel can provide gym room facility would be good. Thank you.
Response from Property: Dear guests, Hello! Thank you for taking the time to let us know about your stay experience, this stay experience has not been recognized by your five points, we will be more strict with ourselves, continue to do a good job in service details, to create a quality stay experience. "French elegance, haute couture pampering" is our service tenet, thank you again for your understanding and support, we sincerely look forward to your arrival again!
Guest User
Superior Room (2 beds)
Stayed in May 2024
Family
1 review
3.2/5
Posted on Jun 21, 2024
The hotel inside an old commercial building. Building and lift’s looks old and dirty but room was big and good. Walking distance can reach dong men ding food street.
Response from Property: Dear guests, Hello! Thank you for taking the time to let us know about your experience and for giving us such detailed and sincere advice. We fully understand and appreciate your feelings, and we are very sorry for any inconvenience caused to you during your stay, as the hotel property belongs to Sasac, the lobby and elevator are not allowed to be modified due to special circumstances, so the only part that can be modified by the renovation of the hotel will try to present a good atmosphere in the public area, and the elevator that belongs to the hotel floor will be prohibited, thank you again for your understanding and support, we sincerely look forward to your return!
Ann
Superior Room (2 beds)
Stayed in Nov 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Dec 11, 2024
We are very pleased to with the service at the reception. They were very helpful and pleasant. Keep it up.
Response from Property: Dear guests, Hello! Thank you for your sincere sharing and praise, to all the staff of Xi'an Deluxe Hotel Luohu International Trade Store have brought a full sense of happiness, "French elegance, high-end pampering" is our service tenet, I hope we use a bright smile, intimate service, relaxed environment, can usher in your stay again, thank you again for your praise!
Guest User
Superior Room (2 beds)
Stayed in Nov 2024
Couples
3 review
4.5/5
Great
Posted on Dec 8, 2024
Good location, room is relatively new, but the building is old. The AC is strong in the corridor but doesn’t seem to work inside the room. We didn’t
Response from Property: Dear guests, Hello! Thank you for taking the time to let us know about your stay experience, this stay experience has not been recognized by your five points, we will be more strict with ourselves, continue to do a good job in service details, to create a quality stay experience. "French elegance, haute couture pampering" is our service tenet, thank you again for your understanding and support, we sincerely look forward to your arrival again!
Guest User
Superior Room (2 beds)
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 6, 2024
Servicrs good, easy access to Metro and look for food. Hotel front desk services very helpful. Room services is also good.
Response from Property: Dear guests, Hello! Thank you for your sincere sharing and praise, to all the staff of Xi'an Deluxe Hotel Luohu International Trade Store have brought a full sense of happiness, "French elegance, high-end pampering" is our service tenet, I hope we use a bright smile, intimate service, relaxed environment, can usher in your stay again, thank you again for your praise!
Stergios
Superior Room (Double bed)
Stayed in Oct 2024
Solo travelers
15 review
3.0/5
Posted on Nov 27, 2024
Average hotel. Breakfast served in KFC - breakfast set option with fermented tofu and lean pork porridge + fried dough sticks option or a very average not your typical KFC burger + soy milk option. Worst hotel breakfast ever. 
Response from Property: Dear guests, Hello! Thank you for taking the time to let us know about your stay experience, this stay experience has not been recognized by your five points, we will be more strict with ourselves, continue to do a good job in service details, to create a quality stay experience. "French elegance, haute couture pampering" is our service tenet, thank you again for your understanding and support, we sincerely look forward to your arrival again!
Guest User
Superior Room (2 beds)
Stayed in Oct 2024
Travel with friends
1 review
4.0/5
Very Good
Posted on Nov 24, 2024
frontdesk staffs are helpful, friendly and diligent, so are the chamber maids. facilities in hotel adequate with laundry facility, swimming pool and nearby eateries. light breakfast of burger & soy drink or century eggs congee with fried dough stick are from KFC at ground level. surrounding of hotel are lighted in night making it safe for ladies' to walk around. room is clean & comfortable with workable TV and hair dryer. provide toothbrushes, comb, showercap, etc .
towels are clean and not tatty/shabby. short walking distance to mrt station, malls, shopping street & eateries. will select them again in next trip.
Response from Property: Dear guests, Hello! Thank you for taking the time to let us know about your stay experience, this stay experience has not been recognized by your five points, we will be more strict with ourselves, continue to do a good job in service details, to create a quality stay experience. "French elegance, haute couture pampering" is our service tenet, thank you again for your understanding and support, we sincerely look forward to your arrival again!
Jerry
Guestroom (Double bed)
Stayed in Oct 2024
Other
1 review
5.0/5
Outstanding
Posted on Nov 28, 2024
Friendly staffs
Centralized location
Many of foods and delicacies
Suitable for travellers.
Response from Property: Dear guests, Hello! Thank you for your sincere sharing and praise, to all the staff of Xi'an Deluxe Hotel Luohu International Trade Store have brought a full sense of happiness, "French elegance, high-end pampering" is our service tenet, I hope we use a bright smile, intimate service, relaxed environment, can usher in your stay again, thank you again for your five points of praise!