Xana Deluxe Hotel (Shenzhen International Trade metro station store) Reviews

Response from Property: Dear guest, hello! Thank you for taking the time to let us know about your stay experience. Thank you for your detailed and sincere comments and suggestions. We fully understand and share your feelings. We apologize for the unpleasant experience you had during your stay. Since the hotel property belongs to the State-owned Assets Supervision and Administration Commission, the lobby and elevators are not allowed to be renovated due to special circumstances. Therefore, the hotel only renovated the parts that can be renovated and tried to create a good atmosphere in the public areas. At the same time, the elevator in the hotel floor is equipped with a stair ban. As the operator, the hotel room still has autonomy, so it is decorated according to the standard. Our hotel room has different room types. The size will be different. You can experience our suite next time. The size is about 32-38m. At the same time, the hotel is closest to the Guomao subway station. We will continue to improve our service details and create a high-quality stay experience. Once again, thank you for your understanding and support. We sincerely look forward to your return!

Response from Property: Dear guest, hello! Thank you for your sincere sharing and praise, which has brought a full sense of happiness to all the staff of Xi'an Deluxe Hotel Luohu Guomao Branch. "French elegance, high-end pampering" is our service tenet. We hope that we can welcome you to stay again with a bright smile, caring service and a relaxing environment. Thank you again for your praise!

Response from Property: 尊敬的客人，您好！感謝您真誠的分享和誇讚，給希岸Deluxe酒店羅湖國貿店全體員工都帶來了滿滿的幸福感，“法式優雅，高定寵愛”是我們的服務宗旨，希望我們用燦爛的笑容、貼心的服務、輕鬆的環境，能迎來您再一次入住，再次感謝您的好評！

Response from Property: Dear guests, hello! Thank you for taking the time to let us know about your stay experience. This stay experience did not receive your 50% approval. We will be more strict with ourselves, continue to improve the service details, and create a high-quality stay experience. "French elegance, haute couture pampering" is our service tenet. Thank you again for your understanding and support. We sincerely look forward to seeing you again!

Response from Property: 尊敬的客人，您好！感謝您真誠的分享和誇讚，給希岸Deluxe酒店羅湖國貿店全體員工都帶來了滿滿的幸福感，“法式優雅，高定寵愛”是我們的服務宗旨，希望我們用燦爛的笑容、貼心的服務、輕鬆的環境，能迎來您再一次入住，再次感謝您的好評！

Response from Property: 尊敬的客人，您好！感謝您花費寶貴時間讓我們瞭解到您的入住體驗，本次入住體驗沒有得到您五分的認可，我們會更加嚴格要求自己，持續不斷地做好服務細節，打造優質入住體驗。 “法式優雅，高定寵愛”是我們的服務宗旨，再次感謝您的理解與支持，我們真誠期待您的再次到來！

Response from Property: 尊敬的客人，您好！感謝您真誠的分享和誇讚，給希岸Deluxe酒店羅湖國貿店全體員工都帶來了滿滿的幸福感，“法式優雅，高定寵愛”是我們的服務宗旨，希望我們用燦爛的笑容、貼心的服務、輕鬆的環境，能迎來您再一次入住，再次感謝您的好評！

Response from Property: Dear guests, Hello! Thank you for taking the time to let us know about your stay experience, this stay experience has not been recognized by your five points, we will be more strict with ourselves, continue to do a good job in service details, to create a quality stay experience. "French elegance, haute couture pampering" is our service tenet, thank you again for your understanding and support, we sincerely look forward to your arrival again!

Response from Property: Dear guests, Hello! Thank you for taking the time to let us know about your experience and for giving us such detailed and sincere advice. We fully understand and appreciate your feelings, and we are very sorry for any inconvenience caused to you during your stay, as the hotel property belongs to Sasac, the lobby and elevator are not allowed to be modified due to special circumstances, so the only part that can be modified by the renovation of the hotel will try to present a good atmosphere in the public area, and the elevator that belongs to the hotel floor will be prohibited, thank you again for your understanding and support, we sincerely look forward to your return!

Response from Property: Dear guests, Hello! Thank you for your sincere sharing and praise, to all the staff of Xi'an Deluxe Hotel Luohu International Trade Store have brought a full sense of happiness, "French elegance, high-end pampering" is our service tenet, I hope we use a bright smile, intimate service, relaxed environment, can usher in your stay again, thank you again for your praise!

Response from Property: Dear guests, Hello! Thank you for taking the time to let us know about your stay experience, this stay experience has not been recognized by your five points, we will be more strict with ourselves, continue to do a good job in service details, to create a quality stay experience. "French elegance, haute couture pampering" is our service tenet, thank you again for your understanding and support, we sincerely look forward to your arrival again!

Response from Property: Dear guests, Hello! Thank you for your sincere sharing and praise, to all the staff of Xi'an Deluxe Hotel Luohu International Trade Store have brought a full sense of happiness, "French elegance, high-end pampering" is our service tenet, I hope we use a bright smile, intimate service, relaxed environment, can usher in your stay again, thank you again for your praise!

Response from Property: Dear guests, Hello! Thank you for taking the time to let us know about your stay experience, this stay experience has not been recognized by your five points, we will be more strict with ourselves, continue to do a good job in service details, to create a quality stay experience. "French elegance, haute couture pampering" is our service tenet, thank you again for your understanding and support, we sincerely look forward to your arrival again!

Response from Property: Dear guests, Hello! Thank you for taking the time to let us know about your stay experience, this stay experience has not been recognized by your five points, we will be more strict with ourselves, continue to do a good job in service details, to create a quality stay experience. "French elegance, haute couture pampering" is our service tenet, thank you again for your understanding and support, we sincerely look forward to your arrival again!