Crowne Plaza Shenzhen World Exhibition and Convention Center

Very nice and helpful staff, front desk, vogue cafe and cleaning ladies. Although it located a bit far, the surrounding is super nice and quiet. During CNY, there’s dragon dance and staff were very busy but still maintain superb service, we can see staff from other departments helping out breakfast service to keep customers happy. Especially the front desk staff 何子椽helped out our food delivery (we don’t speak much mandarin) and other staff helped out for a broken locker scan and sent fruits to apologise for the inconvenience, not the value of the fruit but we appreciated the gesture. They made our stay happy and want to come back during Summer time. Indoor pool also nice and clean. Very well done and great team!

Excellent stay with young kids. Many workshops and activities for young children

Service This hotel’s service was TOP TIER! From the moment I entered the hotel until the moment I left all the staff members were warm and welcoming. The check in was smooth! The ladies at the front desk (I can’t remember their names🥲) were courteous and helpful. One of the young ladies actually followed me to my room and show me all the amenities. Room The room was very spacious. They gave me an upgrade. Listen! The room was huge! Thank you again. I was there for my birthday and I felt so so special! The room was clean. I had a tub in the bathroom. The tub and shower was in a separate room on a separate side of the room from the toilet. I loved that. I also had a nice view of the pool downstairs. Food There were lots of variety at the buffet breakfast. The food was also delicious. I found a lot of western food. I also paid for the buffet dinner and like the breakfast, I had a lot of options. The dinner was also good and the workers waited until I finished having my dinner even though it was after closing time. Extra activities There are some bicycles at the hotel and I was able to rent one for free. I really enjoyed that experience. Even after I checked out, I asked for the bicycle to take some pics and the staff was so lovely, they allowed me to take the bicycle after. I really appreciate that. Birthday I received a cake and a young man brought a bottle of wine for me while I was at the buffet dinner and wished me happy birthday. I had so many items after and he took them to my room for me. Thank you so much! Atmosphere/Aesthetics There are some picture worthy areas in the hotel as well that are perfect for your pictures. Location While the hotel is close to exit C or D. It is still a little walk so better to get a taxi from the train station. Thank you to the staff. I don’t usually want to go back to a hotel and always want to try a new hotel but I would definitely go back. I definitely enjoyed my time. The hotel made my birthday special. Thank you to the staff that was there on October 1-2. THANK YOU!

My whole family enjoyed our stay in Crowne. They upgraded our room to a bigger one. Thanks to Mr. Ken and Ms. Heidi. You can borrow bikes for free to enjoy the river cycle way. You should try their dinner packages as there are lots of seafood choices. Their services are also excellent. We will definitely come back in the future.

From the moment I arrived, everything was flawless. The staff was warm and attentive, making me feel truly welcome. My room was spotless, beautifully designed, and had an incredible view. The bed is also great What really stood out was

Services excellent. Hotel even more grandeur than Four Seasons in Hong Kong and Canada. I was so astonished that I could rent the hotel room at so low a rate.