Hotel Spa di Sanya

We've stayed at pearl river garden for 3 nights, overall, we have enjoyed our stay. Everyone at the hotel are so friendly and welcoming from the day we arrived. (Which we value this more than anything) Special shout out to Jim, who has made the stay very memorable. The room is clean, though not very spacious, but it was ok for us, a family of four. Great location, probably one of the best locations in the area, easy access to the beach, very family friendly. The only drawback, if there is any, would be the pungent smell that hits me every time I walk in the room, I'm guessing it's the cleaning chemical they use around the hotel rooms. All in all, Thank you Jim and everyone in the hotel for looking after us during the stay, will definitely recommend anyone who wishes to stay in the area. This is a geniuen review made after the departure (not some awkward on the spot review). I hope this is useful to others.

The hotel was decent but didn’t quite have a grand or true 5-star feel. The room was spacious and clean, but the view was just okay, as the jetty somewhat disrupted it.

Thanks to Butler Wendy who is helpful in helping us upgrade to a Bigger and Better Sea View Apartment. It comes with a bathtub on the balcony. We just arrived at the hotel (after a red eye flight), she recommended a Coconut Chicken Hot pot next to the hotel and even brought us there. She constantly checks in with us to ensure that our stay is comfortable. Pros: 1. The location is convenient near the Sanya City so traveling around for food and attractions is easy with DiDi (taxi). 2. The bed is comfy. The apartment comes with a washing machine, fridge and induction cooker (but may have to ask them for the pots) 3. Breakfast is a good spread with Chinese and Western food options. Most importantly, breakfast time is till 1 pm. Cons: 1. Wifi is very very weak, and can't be used at all. And being a tourist (foreigner) we have to use our precious data roaming. 2. There is no chair and table at the balcony which does not allow us to sit and relax at the balcony. 3. The Swimming pool strangely is located outside of the hotel in a public space. So it feels weird going down for a swim. 4. There is no beach front but there is a beautiful pathway leading to Phoenix Island, so the walking and jogging is pleasant.

TLDR: Had really high expectations when I booked this 5 diamond hotel, however the stay experience fell short from the expectations. The Good: + Was offered room upgrade to sea view room during checked in. + Interior and exterior design of the hotel is really sets a relaxing tone to the entire stay. + It was a nice touch having Bellboys to help us with luggage and open doors whenever we arrive at the hotel lobby + Staffs and cleaners greeted us was also a nice touch + Breakfast options are extensive (including fresh juice bar and daily special juice concoction) + Free hotel activities to do daily + Gym is well maintained and a good number of machines The Bad - (Presales) Didn’t appreciate the fact that the booking page didn’t state the hotel deposit amount (which is slightly more than 1 time the hotel room price) and was only mentioned during check-in. Prior the trip, I tried to ask about whether there’s any hotel deposit via Trip.com message to hotel function and there’s no reply at all. (I mean a 3 diamond star hotel I stayed previous replied… but a 5 diamond star hotel didn’t). - (Not controllable) Sadly, there’s construction going on and can see cranes and construction machinery hindering the view of the sea, as well as the noises. - There’s supposedly a butler assigned to each guest, but my butler only added me on WeChat several hours after checkin. Also, was asking the butler about one of the afternoon hotel was still going on as we reached the venue and there’s no one around. He said he will check and then no reply for 20mins before I messaged him to inform that we won’t be waiting anymore. Didn’t appreciate that there’s no follow up. - The shower control knob will suddenly fall off at certain angle which can be rather dangerous given that it has quite a weight to it. - The bathtub’s shower head keeps leaking when we turned the other tap on to fill the bathtub, and we had to put the shower head into the bathtub to prevent flooding. All in all, it fell short on expectations in terms of the service compared to the service my partner and I had experienced in a 3 diamond star hotel at a fraction of this hotel’s price. Nonetheless, it is really a gorgeous place to stay in. Tastefully decorated and smell really great. Most of the staffs are friendly.

I stayed only one night at this hotel and I took advantage of at least two gifts which were offered; one was a 10% discount at the spa within the hotel, and the second one was free pictures. Although those guys ripped me off as I had to add extra money to get the other not so nice pictures but I liked a few of the photos they took anyway(the last 3 pics were taken by them). My room was on the 5th floor and the staff helped me get my bags to and from the room. Breakfast was also good. I'd definitely stay at this hotel again if I am to visit Sanya in the future.

This hotel is close to the airport, about 15 minutes, and it's about a 30 minutes drive into Sanya. It's good if you just want to be near the ocean and still be close to the airport. I enjoyed the stay here. Pros: The staff are helpful. The room was clean. Very exciting to see a thoroughly clean room, so I was 😁. The bed was very comfortable.🤩 The beach is about 5 minutes walk. 😍 I didn't try the food and other services as I was only stopping through and needed a cheap pace to sleep. There's a bathtub that works. The price is very reasonable and it's a good quality. Cons: The shower water didn't get as hot as I prefer. The air conditioner works well, but not well enough for a women in menopause 😅. The building is older so it shows. There are small minor details that could use maintenance but overall, the facilities are well kept. I don't see it as a concern but others might. There are a few negatives but still worth a stay.

Although there were some positive aspects,the negative experiences significantly overshadowed them. As someone who values cleanliness, especially when traveling with a child, I was extremely disappointed. The toilet was incredibly dirty, to the point where it was obvious it hadn't been scrubbed for a long time. The floor was covered in dust, making it impossible to walk barefoot, and the towels had visible stains. I reported these issues to the front desk, and they sent a cleaning staff to address the problem. However, when she arrived, she only wiped a few surfaces with a cloth. I checked the bathroom while she was still there and pointed out the dirty areas. There were hairs stuck to the glass, yellow and black stains on the walls, and even what appeared to be urine stains on the floor. When I asked if she had cleaned, she said yes, but it was clear that proper scrubbing and disinfecting were necessary. I had to insist that she scrub the toilet, and although she did so reluctantly and hastily, it was evident that she wasn't thorough. I understand that there are many rooms to clean each day, but that doesn't justify rushing such an important task. Even after scrubbing, the dirt was still visible, and she seemed to view me as a difficult guest rather than someone who expects basic hygiene standards. I’d be ok with the rooms having a fresh plain smell of nothing since not so many people enjoy the smell of diffusers, especially Asians, but for a claimed five-star hotel, it smelled like dust mixed with very old furniture and stuffy place. On the bright side, it wasn’t as crowded as I expected since it was during holidays. The breakfast was pretty decent but lacked options for non-pork eaters. The front desk people were very friendly and helpful, especially Lily.

Facilities: Not outstanding but OK, the floor and wallpaper are bulging and moldy. There is no way to deal with the location, and it is old. It needs to be renovated. The hot spring is good, but it is very hot and needs to be drained in advance~ Sanitation: Clean, the only thing is that there are many fallen leaves in the swimming pool, and the water is not circulating all the time. Someone comes to clean the swimming pool every morning, but there are still some fallen leaves. Environment: It is on the mountain and very quiet. The sound of airplanes is a bit loud~ If you want to come here, remember to rent a trolley! Otherwise it is really inconvenient Service: Butler Ma Jie provides very good service, he is a concierge, a front desk, and a waiter! He does all kinds of work. There are indeed not many waiters in their family, and they are short of staff during the Spring Festival. The buffet is not delicious, ordering is OK, it is inconvenient to travel, there are no supermarkets and restaurants around, and shopping is a bit far~ Thank you for upgrading my room type~

Our family trip to Atlantis Sanya was just as wonderful as we had hoped. However, what truly made this trip unforgettable was not just the hotel itself but the incredible service of our butler, Arif. Throughout our stay, Arif took care of every little detail, anticipating our needs before we even mentioned them. Thanks to his thoughtful and attentive service, both the adults and children in our family had a truly relaxing and enjoyable experience. His kindness and dedication went beyond just good service—it was genuine care, and we deeply appreciated it. Atlantis is undoubtedly a fantastic hotel for families, but to be honest, if we could have Arif as our butler again, we would return without hesitation.His exceptional service made our trip even more special. One minor drawback was the lack of Korean restaurants nearby, so bringing some food for the adults might be a good idea for Korean visitors. Other than that, everything about our trip was absolutely perfect!

I recently stayed at the Sheraton Sanya Hotel in Hainan and had a wonderful experience. The resort offers a stunning beachfront location, perfect for relaxation and enjoying the tropical atmosphere. My room was spacious, clean, and well-appointed, with a comfortable bed and a balcony offering breathtaking ocean views. The staff was courteous and attentive, always ready to assist with a smile. The breakfast buffet was diverse and delicious, catering to both local and international tastes. I especially appreciated the well-maintained pools and the lush, beautifully landscaped gardens. Overall, the Sheraton Sanya Hotel is an excellent choice for a relaxing getaway in Hainan, and I would gladly stay there again.