If the review was to be based on the view from the property then it would have a much higher rating. However, the staff were unwelcoming, the rooms were to a poor standard with a sewage smell and our hot tub was broken when arriving. Unlike our prior hotel in Santorini, the check in process was not welcoming, we weren’t given any tips about the island or offered any services. In comparison, our prior place offered us drinks, a map of the island, a bit about where we were staying, options to reserve restaurants with a few recommendations, nearest amenities and excursion options. We watched as several guests had a bottle of water thrown at them and wizzed to their room. We were told that our hot tub was having problems when checking in and that it would be fixed within an hour. We waited until 5pm to be told that it wouldn’t be ready until the next day. The staff said to use the pool instead, it’s not a problem. However, after paying more for the hot tub and only having a shorter stay, being told to use the shared pool with just two sun beds without any apologies or corrections was frustrating. We were told it would be fixed by 9am the next day, but it took until 4pm to be able to use it. More frustratingly we were repeatedly told it would be fixed in an hour or two which kept us waiting around, again with no apologies. Having staff coming in and out of the balcony to fix the hot tub rendered it useless as well. This would have been understandable had we been given an honest answer so we could have made alternative plans. We felt sorry for the room beside us as they also had to have staff trample through their room to get to ours. When it was ready it felt unsanitary. As other reviews picked up upon, the property and rooms generally had a sewage smell around it and the rooms were dated/damp feeling. Views were amazing but there are many more properties in Santorini where you will get more for your money. We said to ourselves several times that we were glad we didn’t have our honeymoon stay in the suites.
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