Aguas de Ibiza Grand Luxe Hotel - Small Luxury Hotel of the World

Marcelo made our trip! Amazing cocktails. So friendly !!! Great music and vibes on the rooftop ! Hotel was very nice. Breakfast and staff were very attentive. Great location, next to the marina. Stone throw away from all the restaurants and beaches !

We stayed here for just a couple of nights as a little end of holiday treat and I was really disappointed. The reception staff were about as much use as cardboard as we were checking in they explained nothing about the hotel other than what time breakfast was. The room was lovely but again everything you wanted to know was on a QR code and the WiFi code given on the key card was completely different to the one the Hotel uses? When I went to reception to find out why I couldn't get on the WiFi ( I had to go in person as the instructions on how to contact reception were on the QR coded welcome book) the receptionist looked at me as if I was an ***** not the best welcome to a five star. And as usual with not being able to check in till after lunch there were no sunbeds available by the pool and a very loud wedding party had taken over the top sundeck. The breakfast although offered a large choice you had to order your eggs separately to the buffet style accompaniments meaning you either had cold eggs or cold bacon very strange. Also as mentioned in previous comments the large hotel next door has a massive PA system that drowns out any ambiance that this hotel has along with some very poor Karaoke. So all in all a very expensive and disappointing stay. Sorry

Just returned from aguas - we stayed 1st June - 8th June. I Felt obliged to review after the comments on here as we had a complete different experience. We traveled as a young family with our 4 month old and the hotel could not have done more for us. Check in was quick and welcoming, enjoying two glasses of the cava. Our room was spacious and clean, (we did upgrade to have more space) and they provided us with the baby items I requested and took to our room the items I had also hired. Each morning at breakfast we were welcomed politely & professionally by all staff. We ate either between 8-9 or between 9-10. Yes between 9-10 it was a little busier but could not have faulted anything other than we became a little bored of the selection towards the end of the holiday (as you often do on holiday) We got to the pool around 930 each morning, there was always 2 pool attendants who provided us with towels and helped us put umbrellas up if needed. I also liked that they were there around monitoring the pool as life guards. There was a lovely gentleman who was working the pool getting drinks and food should you require. Of course drinks and food were on the higher price side but as we expected. We ate lunch a few times and thoroughly enjoyed - fab Caesar salad and prawn roll! We had drinks on the rooftop, although the pool is adults only we had drinks up there with our baby on the sofa- it’s stunning and chilled vibes. The hotel is a short walk away from the excellent marina and town where there is a whole selection of restaurants, bars and shops The only thing I would say was that the room cleaning was hit and miss, some days our room was spotless and others the bare minimum had been done with no toilet roll left! Also the turn down service only happened on 2 evenings? I would highly recommend this hotel for young families or couples. I would agree it’s not 5 star - it’s missing that little bit of extra sparkle but it’s on the higher end of 4 star - thanks for a great holiday

We last visited this hotel in May 2022 and had a fantastic time and so looked forward to our trip last week. But sadly something has happened in the last two years.....and not for the better. Everything that was outstanding is now average at best. Breakfast service is chaotic, serving staff look bored/disinterested, everything has to be chased, ordered food, such as eggs are almost inedible Pool service is non existent, on one day we had to sit without towels for ages waiting for them to arrive. No one asks if you want anything, they seem to hide behind the bar area and hope to be left alone In our room, the safe deposit box didn't work, the patio door didn't close properly, the water was on one evening boiling hot only with no cold. Tea and coffee wasn't refreshed and had to chase , We had personal items go missing - flannel, storage bags. And we had the joy of a fire alarm late at night on one occasion. The hotel has so much going for it, but is obvious to us that in trying to cut costs it has lost its way badly and is no where near 5* standard So sad to see and we really hope this will be addressed and can return to former standards, we love the resort and would also love to return to the hotel but only when/if these issues are addressed.

My main complaint is the attitude of many of the staff dealing with food and drink, although there are notable exceptions. The reception team and house keepers are excellent. A wait of 1 hour 45 for food at lunch in a quarter full restaurant area is unacceptable. Queuing for breakfast was ridiculous but I am hopeful this has now been addressed. Waiting at the bar for more than 5 minutes as the only customer while staff polish glasses is unacceptable. This was not one isolated incident. Being told I am lucky to have the last tonic lite at the bar is poor. Why am I lucky that the bar hasn’t been restocked? Customers are made to feel like an inconvenience. Staff think if they can keep you waiting for long enough that you will go away.

Very disappointing, Service in the breakfast restaurant was bad which really ruined the rest of our day. We had to queue for quite some time in this pseudo 5* restaurant before being told we could not sit outside in the sunshine despite there being empty tables. One morning I went down to ask for a table for four people and was refused. I was told that all four of us had to be visible before being offered a four seater table. I was astonished! The staff didn’t seem to know what an English tea was and when I requested one I was given a lukewarm jug of water and told to go and get my own tea bag and milk from the breakfast bar and pour the milk from one of the large containers and make my own! We weren’t allowed small jugs of milk because of the risk of allergies. How ridiculous! Risk of laziness more like. I could go on. Furthermore, around the pool area, there is no service. In other 5* hotels we are usually offered refreshments around the pool. A cold flannel perhaps? Refreshments? Drinks? Oh! No! Not here. You see no staff offering anything all day. However, one area was very good. The reception staff were courteous, polite and all very helpful. They deserve praise. However, the reception at breakfast has been awful and for this reason we will not be returning.

This is not a five star hotel! Some aspects merit a good grading but other negative experiences outweigh the experience being positive. Staff need to be trained in customer service. Luxe should mean at the very least pleasant exchanges and greetings. Breakfast is a fiasco. The food is good but queuing and arguing to get a table is not a good start to the day. You are told you cannot have a table for four unless you are all 4 present at the time of asking. The lady allocating tables is brusque and rude. She “stomps” across the dining room in an officious manner and eventually it made me want to miss breakfast as I found the experience so upsetting. Guest relations are passifiers not change managers. We waited 4 days for a bulb in the toilet and our first lunch took 1hour 45 minutes to arrive! I did not observe a manager observing, greeting, questioning, checking. The view is magnificent. Rooftop area lovely. Rooms would have been special some years ago but are now dated and in need of an update and refresh. Words such as “indulgent escape”, luxe, 5 star should not be applied to this hotel. £4500 not well spent.

Not a 5 star hotel. The staff are indifferent and the food is not great. As ban example I wouldn't expect supermarket pancakes when I order off the a la carte breakfast menu. Had delayed check-in as the room wasn't ready Bath was broken. TV wouldn't work. All reported to the manager who really couldn't have given me the time of day even though I'd paid for one of the best rooms in the hotel. There are other 5 star hotels in the area and I would really recommend booking one of those until these guys have got their act together.

We arrived at the hotel on Monday and in my experience this hotel does not have a five star service. On day one, we joined the long queue at breakfast and asked politely if we could sit outside as we were a party of four and could see a free table. We were told that this was reserved and were escorted to a table inside right at the back which was like sitting in a canteen. We asked for a cup of tea and were served a pot of luke warm water, a tea bag and no cold milk as we were told by the lady in charge of the breakfast area they couldn’t put milk in a jug because people have different food allergies, so we had to collect a cup of water in a drinking glass which spilled everywhere when you tried to pour it in to a cup. After breakfast, we asked at reception if we could reserve a table outside and were told that they would do their best. Day 2 at breakfast. Well, this was a real treat. Again, we joined the long queue at breakfast to be seated (not something which I have experienced in other five star hotels). We eventually got to the front and asked for a table outside. We were just waiting for our friends to join us as they were running a few minutes late. The lady who was in charge of the queue rudely told us that we couldn’t have a table for four because the other two weren’t physically here and that she could only seat us and try and get our friends at a close table. I spoke to the manager, a different one this time and he said that they didn’t reserve tables which I thought was fair enough but why had the lady who was quite rude to us the previous day told us that we couldn’t have a table because it was reserved? Day 3. Well this morning was another great experience. Again a long queue to wait. Having got to the end, I thought great, there are four of us here and I can see a table for four outside, which although wasn’t laid, was clean and free! …… but no, alas, we could not have this table, we had to wait five minutes for a table at the opposite end which was dirty, had food all over the table and full of cutlery from people who had just left! We were guided to sit at this table and wait whilst somebody cleaned it. So, I am hopeful that tomorrow, might, just might be a better experience! Having said this, my most positive experience of kind and wonderful service has come from Yaiza, the concierge and Allison in the restaurant who have been kind, courteous and very professional.