Lana Hopkinson
16 Februari 2025
Booked on trip.com with a special request for 2 dogs and parking (have a copy of the request).The receptionist said they received NO such requests, but they were doing me a favour by charging 120 euros for dogs (30 per dog per night) and 50 euros for car parking .They took prepayment of 120 euros for the dogs at check in. When I was checking out, the receptionist said the payment for dogs (€120) was due.I replied that it was already taken at check in. She argued that it is not in their system, and I must pay. I then showed her proof of payment from my bank, she then suddenly found it on the system. No apology.
Overpriced and poor customer service!
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