Hotel Piccolo Borgo

We stayed at Hotel Piccolo Borgo for one night, and it was one of the worst hotel experiences we’ve ever had. From the moment we walked into the room, it was clear that basic cleanliness and maintenance weren’t a priority. There were stains on the curtains, torn furniture, marks all over the walls, and dirty floors. The bed was extremely uncomfortable, with visible stains on the mattress and only one flat pillow that offered no support. The bathroom was another huge problem. The next morning, when we went to shower, we discovered there was no hot water at all. After a long day of traveling, we were hoping for at least a decent start to our day, but we were forced to shower in cold water. The showerhead was filthy, covered in grime and limescale, and the whole bathroom felt unclean. It’s shocking that this was the standard they provided. The room also smelled of cigarette smoke, even though it was advertised as non-smoking. My partner has asthma, so this wasn’t just unpleasant, it was a health risk. We brought up these issues at check-out, but instead of taking any responsibility, we were handed a business card and told to email management. We emailed straight away, including photos of the room to support our complaint. After several days of back-and-forth emails, management finally offered a partial refund, but their tone was dismissive and unprofessional. They even referred to our complaint as an “endless epistolary conversation,” which was insulting given how serious the issues were. We never usually submit reviews and are often lenient if one or two things aren’t quite right, but this experience went far beyond what we could excuse. This hotel didn’t meet even basic standards of cleanliness, comfort, or service. For a place that calls itself 3 star, the experience was a joke. We wouldn’t recommend staying here under any circumstances.

My stay at Piccolo Borgo was unfortunately disappointing. It started off on the wrong foot with our first room being excessively hot, a stifling 33°C, and crawling with bugs. We hoped for a quick fix, but things didn't get much better. After explaining the situation to the hotel staff, they shifted us to another room. However, this room had its own set of problems, with a broken toilet and shower. It seemed like we were hopping from one issue to the next without any respite. When we asked for a refund due to these unacceptable conditions, the staff was uncooperative, insisting we stay the remaining five days. They suggested a third room, but by that point, we were completely disillusioned and chose to leave. My wife and I left frustrated and covered in bug bites. The icing on the cake? We're still trying to get our refund sorted out.

Mixed feelings about this hotel.. We booked it based on recommondations from friends a couple of years back but we were not as happy as they had been. Firstly; our room didn't have a patio or balcony (which was my mistake for just assuming all rooms do) and was located right next to the restaurant. Windows opened to the restaurant terrace. The pool area looks nice but they make you wear swimming caps to use it. The waiter during dinner was not very helpful; he quite literally threw italian menus on the table and left without saying a word. After a while a younger waiter came to ask if we were ready to order and when we told him we were still trying to translate the italian menu he was surprised we weren't given an english one. Which he then offered us. The food was quite blant and looked like something was just thrown on a plate in a hurry. But the sunday breakfast was a total disaster!! Instead of serving it inside in the breakfast room like the day before they had put everything out on the terrace. When we arrived (an hour before the breakfast time was over) there was pretty much nothing to eat. The few slices of ham and cheese still left were sitting in the warm sun surrounded by flies. Coffee was cold. After a while a waiter brought a small portion of scrambbled eggs to the buffet table but there was so little of it that it was enough for only a couple of people. We literally had nothing to eat or drink. Worst hotel breakfast ever. On the plus side they offer a shuttle to the metro station (which is also within walkable distance in my opinion) and the receptionist lady was super friendly and nice. Also free car park next to the hotel. After this experience I'm sorry to say I would most definitely stay somewhere else next time.

Personnel super sympa, chambre très bien et confortable. Très bon notre dernier repas en Italie que nous avons pris à l'hôtel. Le petit déjeuner est délicieux. Merci à toute l'équipe. Nous serons de retour en été ou pour une prochaine visite à Rome.

Ho alloggiato in questo hotel una notte.. stanze discretamente ampie, pulite, andrebbero però rimodernate. Si dorme bene, nonostante passino gli aerei spesso sopra l’hotel. Bello il salottino fuori. Perdonale gentilissimo. Colazione purtroppo scarsa. Mi aspettavo di più.

Tolles Preis Leistungsverhältnis Zimmer mit Garten sehr sauber ebenso Pool Mitarbeiter alle freundlich einziger Kritikpunkt Frühstück könnte in einem anderen Raum bzw im Freien stattfinden aber wir haben uns das Essen am Pool selbst organisiert ist möglich Hotel Shuttle zur Metro vorhanden wir waren mit Vespa unterwegs daher nicht genutzt Pizzeria Rustico 500m entfernt sehr empfehlenswert aber unbedingt Tisch reservieren