Extended Stay America Suites - Rochester - North

The customer service was extremely kind:) they are very kind people and are very helpful. They’ve made my stay here worth the while.

Hotel is clean, quiet, and comfortable. The staff is super friendly - going above and beyond to make your stay a good one!

There’s cockroaches it’s dirty and the staff besides Sherri, missy, and the overnight gentlemen are kind. Everyone even the site manager is rude they yell at you if you’re here for Mayo and are very sick to fully take out your garbage so you apologize and leave it in the hall. I was coughing up blood the comment by Tim and his horrible wife were you should go to a doctor ( I’m here for Mayo Clinic) they don’t care if your sick they don’t care if your a guest paying they don’t care. They don’t have people that want to work there so they’re extremely understaffed. Sadly illegally the overnight person is alone and could get assaulted or robbed they don’t care. It’s dusty there’s bugs everywhere I heard break outs of lice. Safe your money go to a microtel near by at least it will be semi decent. Oh btw no warm breakfast and the coffee has mold in it but they don’t care it’s dirty just rinse it out. The manager Mike doesn’t mind yelling at you for over 15 minutes he doesn’t care he says he’s running a business. All they want is your money and to leave that’s it and to not bother them god forbid you run into Nuro she will sit in her phone and ignore you at the desk seeking help they still employ her because they have no one else that wants to work there. I called corporate to complain, they sent an email to Mike he proceeded to yell at me. He said he took pictures of the garbage I apologized I left in the hall. I’m coughing up blood and they’re yelling at me. Do you really want to stay at this place find live in your hair find cockroaches in your bathtub or bed? For they’re priced? Motel 6 is cleaner.

As an extended stay hotel this establishment is a step above most. We were there for treatment at the Mayo Clinic. The service by the manager, Mike, and the other staff was excellent. They went way beyond what you normally receive at a hotel. Also, we did not have a car in Rochester but there was a Target Grocery Store within walking distance. They also had a shuttle which took up to our appointments.

My stay at ESA North was for too start on my chemo at the Mayo Clinic. I remember the second day a Wednesday afternoon. I’ve been feeling depressed and alone, Overall just a bad day. The front desk agent name honest was so nice. He asked 21 questions of my day and he seemed busy as well. He stopped and walked me down to my room just talking. He had a smile that made me smile it was so efficacious and a humorous glow. He made my stay there 10/10. When he wasn’t there it was hard too get the same from the rest of the staff except, the manager Mike. I hope my next Mayo Clinic visit, ESA has a room available and that’s joyous man.