The Hotel Rafiya, Redditch

Hotel looks like pontins chalets. Inside very basic. Was clean but could have been better (didnt feel could get in the shower as shower screen looked a little mucky). Sheets were vlean but had burn holes in.

Shabby, dated with stains on the walls and bath. No facilities, very noisy, thin walls.

The Staff were very helpful and welcoming. That made a big difference.

Reputation of being a knocking shop is well earned. Toilet badly stained below the water line. Half assembled flat pack furniture, no clothes hangers, no tv remote. Distinct smell of damp & mould on entry. At least bedding was clean. Hot & Cold bathroom tap plumbed back to front. Cheapness not a good excuse.

Really good cheaper accomodation for overnight stay for work. Good size room with bathroom, tea and coffee facilities, TV, WiFi, parking outside rooms.

This hotel is very tired and needs refurbishing. My room was not well loved (scratches over the desk, one bedside light didn't work, wardrobe had a random brush and picture in it). The ashtray outside the room was full, and other guests wandered the corridor outside smoking which wafted into the room on occasion. Nevertheless, the room itself was clean as was the bathroom, the carpet in a good state, the bed linen clean. Customer service follow up was polite. Lack of other facilities (E. G. Restaurant, or indeed, anything at all) doesn't help. For the price, it did the job.

I booked this hotel quite last minute - a few days before as my usual hotel wasn’t available. There lies in my first mistake! When I arrived there were 3 men in the reception, the two in front of the counter didn’t move or make any space for me, glaring with no smile. Quite intimidating for a solo female. Maybe they were super friendly inside but certainly wasn’t great for first impressions. Next was the full page disclaimer. Not sure I’ve ever had to sign a disclaimer for ***** but maybe that’s just me. I do however understand that they prob need to include that given the state of the hotel and the clientele that may frequent there. It’s a motel style which I had no idea before booking. Outside are an extra caravan and abandoned vehicles everywhere. Inside looked fairly clean and by photos you’d think it was. Don’t look at reviews from others as you’ll then start looking at the room properly. The toilet had hair on it, the bin hadn’t been emptied so then you wonder- has this room actually been cleaned? The bed was lumpy and uncomfortable and I imagine the small electric radiator means this room is pretty cold on arrival in the winter? Overall, there were shouts during the night, I slept terribly and had to shower with blinkers on trying hard to ignore my surroundings. Yes I could have complained and moved but I arrived at 10pm. Needless to say no I don’t recommend this and especially if you are a lone female. I will never stay here again.

Needs a lot of money spending on improvements just to tidy it up - manager seems to be driving a nice car must be where the money goes

Comfortable night’s stay, parking space, relatively well priced and helpful staff.