Holiday Inn Resort Qionghai Guantang

Ulasan Holiday Inn Resort Qionghai Guantang

Holiday Inn Resort Qionghai Guantang

Near Baishiling Avenue (Baishiling Scenic Area), Qionghai, Hainan, ChinaLihat Detail Hotel
Holiday Inn Resort Qionghai Guantang
Holiday Inn Resort Qionghai GuantangHoliday Inn Resort Qionghai GuantangHoliday Inn Resort Qionghai Guantang
Cek ketersediaan kamar untuk tanggal perjalanan Anda
Kami Samakan Harga
1 malam

Ulasan Tamu tentang Holiday Inn Resort Qionghai Guantang

9.6/10
Excellent
3501 ulasan
Ulasan terverifikasi
Location9.6
Amenities9.4
Service9.5
Cleanliness9.6
Filter berdasarkan:
Urutkan berdasarkan:
All reviews(3501)
Positive reviews(3446)
Reviews with photos/video(1382)
Relaxing hot springs(870)
Perfect for kids(704)
Friendly front desk staff(425)
Delicious breakfast(231)
Family activities available(129)
Has play area for children(91)
Secluded lake view(71)
Negative reviews(55)
HanCharlene
Deluxe Lake-view Twin Room
Check-in Nov 2023
Travel with friends
2 ulasan
9.0/10
Great
Diposting pada 27 Des 2023
The bathroom area couldn't be locked and the door was extremely heavy (need to use a lot of strength to close) which I suspect was faulty. The service was remarkable as my friend fell and they even came up to apply medicine for her. The support was good.
Tanggapan dari Properti: Dear guest, thank you for choosing to stay at Holiday Inn Resort Qionghai Guantang. We are very sorry that your stay experience did not meet your expectations. We value your stay experience very much. We attach great importance to your feedback and share it with the corresponding department as soon as possible. To follow up, if you need any services during your stay in the hotel, you can ask any hotel colleague or call the switchboard "0" and transfer to the guest manager. We are very happy to provide you with personalized services! We look forward to your return and wish you a happy journey! Hotel General Manager Ren Xiaolei
Anonymous User
1 King Bed Premium Lake View Balcony
Check-in Mar 2024
Couples
13 ulasan
8.0/10
Very Good
Diposting pada 14 Apr 2024
Hotel was relatively clean, although we found mosquitoes on bedsheets, hotel staff explained the bugs might have flew in when door was opened. Also found bugs at the balcony. Staff was prompt when we request to change the linen. Location is further as it is a resort hotel, onsen was nice
Tanggapan dari Properti: Thank you very much for your detailed review. We always attach great importance to the cleanliness of the room. We are very sorry to find mosquitoes on the bed sheets, and we will strengthen the pest control measures and ensure that no mosquitoes enter when the door is opened. For the bugs on the balcony, we will also deal with them in a timely manner. We are very pleased with the prompt response of the staff when you ask to change the bed linen. The location of the hotel is further away, because we are a resort hotel, but our onsen is really nice. We will continue to strive to improve the quality of service and look forward to your visit again.General Manager Kevin ren
Guest User
1 King Bed Standard Garden View Balcony
Check-in Nov 2023
Couples
2 ulasan
9.0/10
Great
Diposting pada 27 Des 2023
We really enjoyed our stay at Holiday Inn Resort. Even though staff doesn’t speak english much, they were very friendly and helpful. Hot springs were amazing. There’s almost no gym, only couple machines.
Tanggapan dari Properti: 尊敬的賓客,感謝您的下榻!非常抱歉下榻體驗未能達到您的預期。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。如您在店期間需要任何服務,可致電總機“0”轉賓客經理,我們非常樂意為您提供個性化服務!祝您和家人旅途愉快!酒店總經理 任曉磊
JohnRebus
Standard Room
Check-in Des 2022
Couples
4 ulasan
10.0/10
Outstanding
Diposting pada 18 Jan 2023
Good stay. Just what we expected. Happy to recommend and we would come and stay again.
Tanggapan dari Properti: Thank you for staying at Holiday Inn Resort Qionghai Guantang and thank you for sharing your review with us. Your praise is the biggest driving force for us to move forward. We look forward to your next stay with us.General ManagerLo, Stanley
Guest User
Standard Room
Check-in Des 2022
Solo travelers
1 ulasan
10.0/10
Outstanding
Diposting pada 29 Jan 2023
Rutina was very kind and helpful before, during and after my stay. I’d definitely return 👍
Tanggapan dari Properti: 尊敬的M518794****感謝您的惠顧與對前台員工服務的認可!希望員工周到、細緻的服務態度讓您享受了不同尋常的假日之旅。誠摯期待您的再次到來,洲際真正的待客之道將讓您的每一次旅途充滿驚喜。酒店總經理 羅啟東
Anonymous User
2 Twin Beds Standard Garden View Balcony
Check-in Mar 2025
Family
16 ulasan
8.7/10
Very Good
Diposting pada 8 Apr 2025
I have collected this hotel for a long time, and finally I have time to check in with my family. Location and transportation: The hotel is very close to Baishiling, the surrounding environment is very good, the air is fresh, and it is very convenient to get there from Haikou. In particular, the road from the highway to the hotel is very beautiful and clean. Hotel environment: The hotel has a holiday feeling, and the design is also very layered. It is quite interesting to take children to explore with a map. It is also very beautiful to take pictures. I like the landscape of the small playground in the lobby very much. When playing with children, you can enjoy the beautiful scenery. Go to Oita. Guest room: The customer service upgraded our room type on the 9th floor, facing the golf course and the lake, and the view is not too good. The facilities of the whole hotel are OK, the room feels very new, and I especially like the design of the guest room bathroom. I also like the folding glass door on the balcony. We opened the folding door at night, and it was very comfortable for the family to drink and eat supper on the balcony. Service: The overall service is very good, and the housekeeper will respond at any time. Meals: The breakfast room is spacious, the view is wide, and the meals are relatively rich. There is just no bacon🤣My husband looks for bacon everywhere. The restaurant has children's activities every day, which is very fun. Parent-child projects: The hotel has two amusement parks. The indoor amusement park is open all day and is very spacious. There is a kitchen experience area and a small theater stage. The ocean pool is an open space, and children will not feel bored when playing in it. The outdoor amusement park is only open after 5 pm. It is very large and has many projects, which are suitable for children of all ages. The hotel also has a small train park, and the parent-child activities in the afternoon are also very rich. The children have a lot of fun. Hot springs: There are many hot spring pools. Because it is a short holiday, basically every pool has people, but it is not crowded. The experience is good. The children like the fish feed pool very much. Lobby bar: The set meal is good value for money Let's talk about the poor experience. When we came in the afternoon, the car was parked at the door. The guard saw it and didn't help us move the luggage. My child and I were embarrassed to carry a lot of things in large and small bags. There was no staff to help. At that time, there was only one car outside the lobby... I thought the hotel was not responsible for moving luggage, but later I found that they pushed the luggage cart for the passengers behind... This is speechless. Points deducted In short, it is worth visiting for families with children.
Teks AsliTerjemahkan dengan Google
6/15
Tanggapan dari Properti: Dear guest, thank you very much for choosing our hotel to check in after saving it for a long time, and for sharing such a comprehensive and detailed stay experience. We are very pleased to know that your family had a great time here. The hotel is close to Baishiling, with beautiful surroundings, convenient transportation from Haikou, and pleasant scenery along the way. These are the advantages of our location. The hotel design with a full sense of vacation allows children to explore with a map, and the small playground in the lobby is both interesting and beautiful. I believe you have left a deep impression. After the room upgrade, the excellent view on the ninth floor, brand-new facilities, unique bathroom design and practical balcony folding glass doors bring you comfort. The butler's timely online service, the spacious view and rich meals in the breakfast room (although bacon is temporarily missing, we will consider adding it later), the various parent-child projects, the many hot spring pools and the good experience, and the lobby bar package with good value for money, these are our honor to be recognized by you. We deeply apologize for the bad experience that the doorman did not help carry the luggage when arriving. This is a serious violation of our service standards. We have launched an investigation into this matter and strengthened employee training to prevent such incidents from happening again. The continuity and consistency of service are the principles we always adhere to. We hope you will understand the inconvenience caused by this mistake. Thank you again for your feedback and look forward to your visit again. We will definitely make up for this shortcoming with better and more comprehensive services to create more perfect parent-child vacation memories for you and your family! I wish you a happy life! Ren Xiaolei, General Manager of the Hotel
Guest User
1King 1Bunk 2Bdrm Ste Kids Theme Living
Check-in Apr 2025
Family
2 ulasan
10.0/10
Outstanding
Diposting pada 5 Mei 2025
This is the only family hotel I want to stay in endlessly. It is very cost-effective, especially the service of the housekeeper Vicky👩. I feel at home. I will definitely come again. Come to the hot spring when the weather is cold♨
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear guests, hello! We are extremely honored and excited to be the only family hotel you want to stay in endlessly! We are very pleased to know that the high cost-effectiveness of the hotel and the meticulous service of the housekeeper Vicky have made you feel at home! The warm and misty hot springs are waiting for you. When the weather is cool, we will prepare a comfortable hot spring pool and considerate service, waiting for you and your family to come again to enjoy a warm and comfortable parent-child time! I wish you a happy life! Hotel General Manager Ren Xiaolei
Anonymous User
1 King Premium BaiShiLing Mountain View
Check-in Apr 2025
Family
2 ulasan
10.0/10
Outstanding
Diposting pada 3 Mei 2025
The room is comfortable and nice, hot spring bathing is very convenient, and all services are in place. The food and beverages are rich and affordable. There are many activities for May Day, and the children are very happy. It is also very convenient to take a train or taxi here.
Teks AsliTerjemahkan dengan Google
6/8
Tanggapan dari Properti: 尊敬的賓客,您好!衷心感謝您選擇我們酒店共度五一假期,並分享如此全面的好評!得知房間的舒適、温泉的便捷、周到的服務、豐富實惠的餐飲,以及精彩的活動都能得到您的認可,我們倍感榮幸!讓每位賓客乘興而來、滿意而歸是我們的目標,孩子們洋溢的笑容更是對我們最大的褒獎!便利的交通也希望能為您的出行減少顧慮。期待未來的旅程中,我們依然能成為您温馨舒適的休憩港灣,靜候再次相遇!祝生活愉快!酒店總經理 任曉磊
vv9988
1 King Bed Premium Lake View Balcony
Check-in Mar 2025
Family
3 ulasan
10.0/10
Outstanding
Diposting pada 30 Apr 2025
This time, the experience of staying at Qionghai Guantang Resort Hotel was great, and I must give it a five-star rating! The butler service was super considerate, following up from check-in to check-out, responding to every request, and the detail control was directly grasped~ I made an appointment for the cake-making activity in the hotel park. Sister Strawberry was enthusiastic and professional, and took the children to do it step by step. The children were super involved in the whole process, and finally held the cake they made themselves with a sense of accomplishment! The hot spring area was even more surprising, with several hot spring pools with different functions, clear water, private and comfortable environment, adults relaxed, and children also had a lot of fun~ The whole family had a great time, and I will choose this place next time I go on vacation! 💯
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: 尊敬的賓客,您好!看到您的五星好評和如此真摯的分享,我們內心滿是感動與喜悦!能讓您和家人在官塘度假酒店度過一段超棒的時光,是我們最幸福的事!管家團隊始終秉持 “以客為先” 的理念,在細節處用心,很高興能精準滿足您的需求;草莓姐姐用熱情與專業為孩子們打造趣味體驗,見證小朋友收穫成就感,我們也跟着滿心歡喜!温泉區的私密與舒適,正是我們為賓客打造的療愈空間,能得到認可倍感榮幸!您的信賴與支持是我們前進的動力,下次度假,我們一定備好更貼心的服務、更精彩的活動,靜候全家再次光臨!祝生活愉快!酒店總經理 任曉磊
Guest User
1 King Premium BaiShiLing Mountain View
Check-in Mar 2025
Family
1 ulasan
10.0/10
Outstanding
Diposting pada 21 Apr 2025
The room was very comfortable, the service was very thoughtful, the air conditioner was turned on in advance, and we arrived at 1:30, and we were immediately arranged to check in. The service attitude of Xiao Li at the front desk was very good. After a rest, we went to the guitar pool to splash for an hour, then went to the hot spring, and fed the fish in the fish therapy pool. The guest room sister Yanzi gave the child a small crocodile doll, which was happily held and refused to let go. I had to take it with me when I went out. I went back to take a shower and eat in the restaurant. The food was not bad. The restaurant service staff Hu Shaoling was very enthusiastic and friendly. After dinner, I went to the outdoor special children's park for a turn. There was a sand pool, a light show, a carousel, and the wind was blowing. It was neither cold nor hot, and it was very comfortable. The next day, I had breakfast and rested. It felt a little hot to soak in the hot spring. It was more comfortable to go to the spa area swimming pool to play in the water and didn't feel cold in the water. The service staff encountered in the hot spring and the swimming pool were very good. Checking out was delayed until 2 o'clock, so I had lunch before leaving. The tofu casserole was delicious. I ordered this dish for both meals.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear guest, after reading your stay sharing, it seems as if I have revisited the hotel in your footsteps. Every detail is full of warmth and comfort! Knowing that the room is comfortable and the service is thoughtful makes you feel at ease. Whether it is the thoughtful arrangement of turning on the air conditioner in advance, checking in quickly, or the warm reception of Xiao Li at the front desk, or the surprise of the doll given by Sister Yanzi in the room, we are sincerely happy! You and your family enjoyed the guitar swimming pool, hot springs, and fish therapy pool, tasted delicious food in the restaurant (especially happy that tofu casserole can become your favorite!), and felt the cozy evening breeze in the children's playground. Every experience was recorded by you carefully, which is of great significance to us. Thank you for your praise of Hu Shaoling in the restaurant and the service staff of the hot spring and swimming pool. They always convey care with enthusiasm, and your recognition will encourage them! We are honored to create such an unforgettable vacation time for you and your family! Every word of your praise is our driving force. We look forward to bringing you more surprises in the future and waiting to meet again! Ren Xiaolei, General Manager of the Hotel
Yybright.
Studio-style Suite
Check-in Mar 2025
Solo travelers
6 ulasan
10.0/10
Outstanding
Diposting pada 16 Apr 2025
The room was very clean and comfortable. The hotel staff: Sophia Lv Shuman and Ms. Hu from the restaurant department were very enthusiastic. They not only solved my problems with the room, meals and personal needs, but also took good care of me. This is my first stay, but it will definitely not be my last.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: 親愛的Yybright.客人,衷心感謝您給予我們如此高的評價,您的認可讓我們深感榮幸!客房團隊一直以打造一塵不染、温馨舒適的居住空間為目標,很高興他們的努力為您帶來了愜意的住宿體驗。呂書熳 Sophia 以及餐廳部的胡大姐始終秉持熱情服務的理念,全力滿足客人需求,您的讚揚對他們而言是最大的鼓勵,我們定會將這份認可傳達給他們。期待您再次下榻,我們已迫不及待為您再次開啟美好之旅,不斷優化服務,讓每一次入住都超越期待,為您留下更多難忘回憶!祝生活愉快!酒店總經理 任曉磊
Guest User
Deluxe Lake-view Twin Room
Check-in Mar 2025
Family
4 ulasan
10.0/10
Outstanding
Diposting pada 12 Apr 2025
The kids had a lot of fun, and the overall environment was very good! I personally have a small suggestion. It is recommended that the hot springs be made into flowing water, which is cleaner and more sanitary. If the temperature of each hot spring is different, there is nothing special about it. If each hot spring is equipped with a medicine bag, the cost should not be very high. It will make the hot springs in our hotel more distinctive and attract more tourists! I wish you a prosperous business. I also want to praise the front desk lady. The service is very good. She also reminds us parents with children of the attractions in different time periods. It is really heartwarming... I will definitely come again when I have time.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: 尊敬的賓客,收到您的好評與建議,我們倍感榮幸!很高興小朋友在酒店度過歡樂時光,前台小姐姐能為您提供貼心服務,也是她的職責所在。關於温泉,我們深知衞生重要性,我們每天都會更換温泉池水。期待您再次下榻,祝生活愉快!酒店總經理 任曉磊
Guest User
Deluxe Lake-view Twin Room
Check-in Feb 2025
Travel with friends
16 ulasan
10.0/10
Outstanding
Diposting pada 23 Mar 2025
Clean and tidy. There were some minor incidents during the stay that were perfectly resolved. The customer service attitude was excellent. The breakfast was also very rich. The hot springs were very clean, with various temperature pools. The gym facilities were almost
Teks AsliTerjemahkan dengan Google
6/12
Tanggapan dari Properti: 尊敬的客人,非常感謝您選擇我們酒店入住,並花費時間分享您的入住體驗。很高興看到您對酒店的諸多方面給予了肯定,同時也感謝您指出健身房設施存在的不足。我們一直將乾淨整潔作為對客房和公共區域的基本要求,很開心能讓您滿意。在您入住期間遇到小插曲時,客服團隊能夠及時、妥善地解決問題,這也是我們服務的宗旨所在,能得到您對他們服務態度的認可,我們倍感欣慰。此外,早餐的豐盛和温泉的乾淨以及多樣温度的泡池能為您帶來良好的體驗,這正是我們所期望的。對於健身房設施不盡如人意的情況,我們深感抱歉。目前,我們已經安排了專業人員對健身房的設施進行全面評估和規劃,後續會逐步更新和完善相關設備,預計在 [具體時間] 內完成,以確保為您提供更優質的健身體驗。期待您再次光臨,我們會不斷改進和提升,以更高的標準要求自己,為您提供更完善的服務和設施,讓您的每一次入住都更加滿意。祝您生活愉快,一切順利!酒店總經理 任曉磊
Guest User
2 Twin Beds Standard Garden View Balcony
Check-in Feb 2025
Travel with friends
2 ulasan
10.0/10
Outstanding
Diposting pada 18 Mar 2025
Come here to experience the cold, I didn’t get cold enough in Jiangsu, Zhejiang and Shanghai A spontaneous trip, without checking the weather forecast It was too cold, so I changed my schedule temporarily to come to Qionghai to soak in the hot springs About this hot spring, I saw some bad reviews when I bought it, I always felt a little uneasy, but the hotel’s service, emotional value and other aspects are pretty good The places I went to this time were all said on the Internet, nothing fun I don’t know since when, when I open a certain book, it’s all XX thunder XX pit Seriously speaking: The only InterContinental hotel in Qionghai has online services and facilities I have tested it for everyone and it really has sulfur~ Authentic hot spring water, smells like sulfur like egg white The water is taken over from the spring, and we soaked together. A retired doctor from a local hospital told us that this place has been open for a long time. It used to be a sanatorium, and local people often came here. Now the hotel manages the facilities, which are much better than before. Personally, I will go for a second visit. The water quality is very obvious, because there is no real hot spring in my city. When I came, I still had acne on my back, but it flattened after the bath. I feel that the accommodation experience is better. The pool was just replaced with new water at 8:30 in the morning and it was very clean. There is also bird song sound therapy before going to bed. Although it is a parent-child hotel, the room is soundproof. You will not be disturbed. High-speed rail🚄Four buses pick up from Qionghai at the latest at 16:00 Send to the station: two buses from 11:00 to 12:30 When you buy it on Ctrip, only one-way pick-up is provided. In fact, the hotel can be used for round trips, so we did not rent a car for this stop. It is very convenient to get off at the Qionghai High-speed Railway Station directly from Haikou
Teks AsliTerjemahkan dengan Google
6/12
Tanggapan dari Properti: 尊敬的客人,非常感謝您選擇我們酒店,能在您這場説走就走的旅行中為您帶來滿意體驗,我們深感榮幸!對於您出行遇冷的小插曲,希望我們的温泉能讓您迅速回暖。得知您因差評而忐忑,卻在實際體驗中認可了我們,這讓我們格外欣慰。一直以來,我們致力於提升服務與設施,用品質説話,消除客人的顧慮。您對温泉水質的肯定,是我們最大的驕傲。從泉眼直接接管的正宗硫磺温泉,不僅是我們的特色,更是我們對品質的堅守。本地退休醫生的認可,也是我們不斷進步的見證。房間隔音良好、清晨新換的乾淨池水,以及那美妙的鳥鳴音療,都是我們為您打造優質住宿體驗的用心之處。關於接送站服務,能給您帶來便利再好不過。我們會持續優化,讓更多客人知曉並享受這一貼心福利。期待您的再次光臨,我們將一如既往,為您呈上更卓越的服務、更優質的温泉,以及更難忘的住宿體驗,讓您的每一次入住都舒心、安心、開心!酒店總經理 任曉磊
Yanyanyanyanyanyanyanyanzi
2 Twin Beds Standard Garden View Balcony
Check-in Mar 2025
Family
7 ulasan
10.0/10
Outstanding
Diposting pada 5 Apr 2025
I took my children to Baishiling during the Qingming Festival and chose to stay at Guantang Holiday Hotel. We went there the day before the holiday, so there weren't too many people. The children played in the water in the hotel for a whole day and were reluctant to leave. They also praised the restaurant on the sixth floor. We ordered several dishes for dinner on the sixth floor, which were super delicious. My children said they would stay here next time they come. Finally, I also want to praise Sophia Lu Shuman, who helped upgrade the room type. The service was also very good. I felt very good about this stay.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: 親愛的燕燕燕燕燕燕燕燕子客人,非常感謝您在清明假期選擇入住我們官塘假日酒店,能為您和孩子的假期增添美好回憶,我們感到無比榮幸。得知孩子在酒店玩水玩得不亦樂乎,捨不得離開,這讓我們由衷地開心。酒店一直致力於為客人提供豐富有趣的休閑娛樂設施,能得到孩子的喜愛,就是對我們最大的肯定。同時,也十分感謝您對六樓餐廳菜品的高度讚揚。我們的廚師團隊一直用心鑽研,精心挑選食材,衹為給客人呈現最美味的菜餚,您的認可會讓他們備受鼓舞,繼續努力為大家帶來更多美味。特別要感謝您對 Sophia 呂書熳的誇讚,她一直以熱情和專業的態度為客人服務,為您升級房型衹是她用心服務的一個小小體現。您的表揚會讓她更加努力,不斷提升服務水平。您説孩子下次過來還要住在這裏,這對我們來説是最好的鼓勵。我們已經迫不及待地期待着您和孩子的再次光臨,下次我們會為您提供更優質的服務,讓您的住宿體驗更加完美!祝您和家人生活愉快,萬事順遂!酒店總經理 任曉磊