Verified traveler
20 Maret 2024
We had an amazing experience checking in and being greeted by the staff. It was easy to reserve our dinner reservations and spa appointments. We were in one of the castle suites and loved our butler Eric! He was attentive and answered all of our questions. Bonus points for him finding sunglasses for my husband who forgot his at home.
We loved our suite and found it to be very comfortable and spacious, however, it was far from the main pool area and most of the food or entertainment. The walk was not awful, but something to keep in mind if you're in the suite. Additionally, the plunge pool was really cold in March, it's possible it would have better use in the summer months.
We used the plunge pool anyways and enjoyed it while the sun was out.
The room was always clean and we were never without towels or drinks! Thank you to the entire staff. We hope to come back!
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