Our stay at The Comfort Inn and Suites in New Port Richey was among the best hotel experiences we have ever had! Traveling with a wheelchair has its challenges and the staff at this hotel met every single one of them. We had originally booked a room marked as “accessible” but after arriving and speaking to staff, realized the room was still missing some of the elements that we required. The staff went out of their way to move us to a more accommodating room and even went to the store, purchased, and put together a shower chair for my husband so that we would have what we needed.
Maintenance always responded timely if there was an issue and the desk clerks always greeted us with smiles and kind words anytime we passed by. I can’t tell you how much this type of service has been lacking in hotels lately. This is the level of trea**ent you would expect from a luxury resort. The free hot breakfast could stand to have more of a variety and an additional person on staff as it stayed busy and needed to be refilled often. We also found the coffee pot in the lobby to be empty as well as the creamer, which unfortunately we required a lot of as we were in town to visit a family member in the hospital all day every day til late at night. There is a coffee maker in the room but nothing beats fresh coffee! However, we loved our stay and we would definitely choose this location again! Thank you for making our stay so comfortable!
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