booked 3 rooms , 2 assisted and one double. It is self checking in or 'request help', I and 90% of those checking in used the help of a person! The lady who I asked help from was clearly irritated by my non independence, she was quite terse and gave me my room allocation. When the rest of my family arrived for the other two rooms (both were booked for assisted using their two different names) an alternative much more helpful lady was on reception; they were duly allocated the two remaining rooms on the booking -one 'assisted 'and one not. It later became apparent the original irritated receptionist (she was the duty manager I think) had allocated me the wrong room, I was not for an' assisted' one and had not booked one. Nor had I requested one. Such was her manner that I did not query my room, I just expected her to have known what she was doing. She didn't ask, obviously just assumed because I was old I must be for the 'assisted 'room. The other two rooms booked with different names had been booked for 'assisted'. My name was booked with a 'normal' double. All of this confusion just created an unnecessary backlog at reception - and ALL those in the now long queue declined the self check in option! Sort of says something.. I opened my bedroom window and as I closed it the net curtain and pole fell onto my head! No damage done it was lightweight Word of warning, unlike alternative similar chain hotels the 'assisted beds' are all double and cannot be converted to a twin option if desired The evening meal menu was good, as was the breakfast. Staff all multitask - reception, kitchen, waitressing, bar work. There was a definite staff shortage, some customers waited a timed 20 minutes at the bar for someone to arrive to pour a very expensive pint With the exception of the grumpy manageress all other staff were all lovely, cheerful, helpful, manifestly juggling multiple tasks with good humour and doing their best. Premier Inn are clearly cutting costs by having very few staff on duty...shame on you Premier Inn, you are setting these staff up to fail...they cannot give the response clients require (like a pint on less than 20 minutes) unless you employ sufficient numbers. Most staff were amazing, despite your obvious staffing policy but thankyou to them all
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