Poole Centre (Holes Bay)

We chose this hotel for convenience to catch a ferry the next morning. Check in quick and easy and plenty parking. But this was probably the scruffuest Premier Inn I have stayed in. Paint chipped and missing from the room heater- initially thought it was rusty. Skirting chipped and missing chunks of paint- and they hadn't see a duster in quite a while. Food in the adjacent restaurant was fine but the service was very poor. Arrived at the bar and got no welcome, one person looked at us and walked away while the other thought sorting change in the till was more important than taking our order. It was fine for 1 night but no longer. and had to wait

I stayed at this hotel with my mum this weekend as we were seeing a concert in Poole. The hotel is good, staff very welcoming, both my mum and I had separate rooms and both rooms were very good size, beds comfortable, rooms clean, all in all good all round hotel.

We Have stayed at holes bay before but I have just cancelled multiple bookings due to the ongoing (and escalating) issue with cars being broken into on the car park. Some staff say it happens all the time whilst others deny it all together. Over the past two weeks at least 6 channel island vehicles have been broken into when parked here with more happening last night! Will be avoiding this hotel until they sort out their parking security.

The reception staff were friendly and helpful, but the hotel is looking tired. Next to a road leading to Amazon depot so regular lorries going past through the night if you are that side of the hotel. Good location for exploring Poole and Studland areas. No easy access to buses.

Room over 23 degrees each night. Far too hot. No ability to cool it. Risk for baby of high overnight temperatures. Fan and window didn’t work.

Hotel room stunk of mould as soon as you opened the door with what looked like mould spores on the floor we had our two year old daughter with us. The cleaners must have known about the smell as the window was wide open when we got there. Reception staff were lovely and managed to move us to a room that wasn’t much better but didn’t smell of mould. I would never stay at this hotel again.

Premier Inn (Holes Bay) was very good. Room clean and quiet. Comfortable bed and ameneties. No complaints at all about Premier Inn. The Holes Bay, Table Table restaraunt next to Premier Inn was a different matter. Would not recommend it.

Having stayed at this Premier Inn on a number of occasions in 2022 we were happy to book and stay again for two nights with breakfast , we arrived at 2.40pm aware that check in was from 3pm. First impressions from the appearance of the outside did not inspire us , the Hotel from the outside appears very run down and needs attention. We were advised by reception that our room would not be available for 3pm and it may be quite sometime before a room would be available so we attended the bar . The bar / restaurant was filthy and in desperate need of a good clean. We returned to reception at 4pm to be told they had a room available for us . Upon entering our room we were very unhappy with the cleanliness of the room and state of the paintwork , cobwebs were numerous around the ceiling and paintwork was cracked in numerous places in the room and bathroom revealing bare wood. We decided to eat out at a local restaurant in town. When we returned to our room we were unable to get to sleep due to a very noisy room above us where the occupants were stamping around like a herd of elephants. We endured a very restless night. Breakfast was poor, the restaurant was unclean with food left on the table and underneath it, there was no orange fruit juice, the tropical fruit juice ern was empty , the cooked breakfast was poor , beans were cold , mushrooms were not cooked . Overall we were very disappointed . We decided to check out and forfeit our second night and breakfast . This Inn requires a lot of work to bring it up to an acceptable standard . It requires painting inside and outside, it requires a thorough cleaning . One plus point was the staff who were generally polite and friendly . Sadly We will not be returning !!

No one at check in then 10 mins later a lady came along and she was very abrupt. Poor woman was rushed off her feet. No air conditioning room was so hot. Food at the restuarant took ages to arrive and when it did it was cold. 5 staff chatting and the tables needed clearing and left one girl serving on the bar. Only consolation was the rooms were very clean, well done to cleaning staff.