Hotel Riu Palace Palmeras - All Inclusive

This is by far the best hotel we have ever visited. The staff were all so friendly and helpful and nothing too much trouble for them. The hotel interior and grounds were immaculate with plenty of seating for food at all times. There were plenty of sunbeds even later in the day. Overall we had a marvellous stay and will definitely return.

Germans basically take over here. They don’t like other nationalities at all especially the English. They stare when we are eating, having a drink in the lobby or just talking around the pool. They are very rude and just seem to think that they own the place. This riu palace is beautiful, clean and all the staff are really friendly, aside from one of the restaurant staff who told us to put on T-shirts or shirts as we had vests on but there were lots of people wearing vests as it is very humid and the air con is not great in there. Anyway we did change but it was rude how she told us that after we had been sat down for awhile and we had already been served drinks. The whole place is ridiculously quiet there is no music played around the pool or in the restaurant and the lobby bar has some very quiet music but the daytime it’s just really quiet and doesn’t feel anything like the other riu palace’s. The food is mostly good, there seems to be a lot of the same things each day for breakfast lunch and dinner. Chips, pizza, burgers and hot dogs. I did have a burger that was very undercooked and red and cold on the middle. Most of the food is lovely though. The sunbed situation really is out of control with the Germans putting stuff on the loungers early it’s almost funny as it’s such a cliche but they really do it and it’s very unfair. I love the room and the bathroom is amazing. The room is always lovely and clean and tidy every day. I think one of the pools could have some music or something like some kind of entertainment or fun and the other one could be just quiet and relaxing. The problem with the German guests being so rude is hard to address as they are not going to change. We met a lovely Irish guy and a few other English guys who are friendly and nice. I’d be weary about coming back despite having a lovely time - it’s just the rude German attitude towards us and the staring and you can tell they talk about other people. One guy who seems to just be in the restaurant every time we are there literally stares at us scowling and really seems to hate us being here.

Very friendly and helpful staff. So much choice of food and for vegetarians too. Pools were lovely. Rooms very spacious and comfortable. Everything was amazing!

The hotel is in the middle of a more residential area which wasn’t a deal breaker, but you don’t get that holiday feel that other Riu”s offer in Gran Canaria. Our welcome was good and our room acceptable. Dinner time was where it started to go wrong. There was a decent selection of nice food but it was so over crowded, there was not enough staff, it seemed uncontrolled and a free for all on if you could get a place to sit. The staff were pleasant in the restaurant but didn’t help us obtain a seat. The main Bar was very disorganised, we waited a long time to be served so went up to the bar where we were a member of staff copped her hands and firmly told us to sit down. All inclusive isn’t worth it when you can’t get a seat to eat and a drink in the bar! Unfortunately the hotel messed up on our arrival and didn’t take payment from my card, I had a guy walk in my room with a note from reception asking us to attend, I was very tried and my wallet in the safe so I thought I’d nip down in the morning. We nipped down to the show bar where we did manage to get served a bit quicker and then returned to our room quite early but we had been locked out. Reception had locked us out of our rooms because they had messed up my payment and wanted me to sort it that day. I was fuming! Reception have us new cards and didn’t admit locking both room cards, we then sat up until the nightclub opposite finished making noise at 12am and got some sleep . Needless to say we checked out next day. This hotel would be more at home in Benidorm !

We have stayed here many times and it never disappoints. All the staff are welcoming, helpful, friendly. I can honestly say that everyone smiles, everyone says hello. The rooms are bright, spacious, good bedding, towels, toiletries. The mini fridge is restocked every 2 days, with beer, water and soft drinks. Close to everything but far enough away too, so it is lovely and quiet. From the moment you arrive you feel like being home.

This hotel is set in lovely peaceful grounds. It's wonderful to lie on your sunbed and listen to the birds singing. The rooms a clean and the food is great, although a little repetitive. The staff are very friendly and enjoy a joke. My only complaint is the smoking around the pool area, bar and entertainment area. There should be a designated smoking area away from public areas and not providing ashtrays for around the pool. Because of this, unfortunately we won't be returning.

Good location- near the ocean and the centre. Service was great, room, territory, restaurant very clean. Food variety ok, but I prefer more spices. Wine selection is poor. Ocean about 10 min by foot..

Perfectly positioned for everything in Maspalomas, this hotel offered an exceptional experience in terms of service, relaxation, facilities and food service. A pleasant a**osphere created by the engaging and friendly staff members flowed through to the hotel guests who all seemed to be having a great time. I couldn't fault this place - it delivered exactly what I expected and more. The complimentary option of attending the Riu White Party was fabulous, from the free face painting before hand to the experience itself - a great show and a supercool memory. The room was fresh and modern, wi-fi good, bathroom nice, view of the sea fabulous. The buffet food service in this hotel was excellent, lots of choice, great quality of fresh and delicious food including some surprisingly healthy options. Definately one to book again.

Our holiday was one of the best experiences in the Canary Islands. The Palace Palmeras Hotel was clean, pleasant and peaceful. Food was versatile, the drinks were of high quality. The staff was friendly and professional. That was a happy holiday!