Hotel Ciutat Jardi

The best that can be said about the hotel is the location,friendliness of the staff and breakfast.Apart from that this was a very expensive hotel with worn out rooms and bathrooms.First time I’ve experienced that a hotel charges for the use of the safe in the room. Overpriced and doesn’t live up to what we expected from a 4 star hotel.

This was a very poor experience and my wife and I feel cheated. We booked what is advertised as the top floor suite which was quite expensive. This room was very tired and not furnished as per the photos on the website. There were many issues. If I had not paid up front I would have checked out immediately. Issues were : Room very tired and dirty. Floor in lounge area was filthy. Scruffy furnishings No draws to put clothes in. No door on lavatory so no privacy. Uncomfortable hard pillows and mattress Maid never cleaned up cups and glasses. No kettle in room. Had to request this. Tea and coffee facilities in room is a norm at least in a 4* hotel. Advertises room service but there was no phone in the room. When I asked reception how to get room service I was told come down and order or phone reception using my cellphone !!!! No water in room. This is the norm in most hotels. We ended up paying for water from the minibar. when I checked out I was told that the maid should have put water in room but I was never offered a refund for the water we drank. Advertises a cocktail bar and piano bar open until 23-00hrs. Nobody could make cocktails and never saw the bar open after 20-30hrs. So what is advertised is not offered. Overall I felt cheated after paying a lot of money for my 4 night stay. The reviewers who claim how wonderful the hotel is obviously do not stay in many hotels. This is not a 4* hotel and is very tired and substandard.

Wonderful hotel, in a great location. Great service from friendly, helpful staff. Less than a minute from the beach with great walks into Palma or to the nature reserve. Views from the room, especially the sunsets were amazing. Food excellent.

What a great little hotel, perfect location ,right on the promenade to walk or cycle along. The hotel has only 20 rooms, so you feel you are staying in a very special place. The hotel has great history and is a very beautiful Moorish building. We stayed room only and went along the beach to have breakfast and lunch etc. Buses are just at the end of the road, 2 euros into Palma and they run very 7 mins. Amazing. Why drive. We felt really looked after by the staff at the hotel . The manager was amazing and although our flight wasn’t til the evening we had a room to use that had a shower and towels etc, so it was like an added bonus. We loved it here and Mallorca is beautiful.

A fabulous small hotel - 20 rooms. We had room 105, which has a very large terrace and fantastic sea view! It is ideally situated right on the sea front. A family run hotel and all the staff are lovely and always very helpful. I thoroughly recommend it!

Very nice hotel, staff very friendly, we got a nice room facing the sea. On the negative side I failed to understand why they charge extra to use the safe in the room. When you pay 230 euro for a room, what's the point of charging an extra 3 euro to use the safe? Safes should be there to enhance guests experience, not to make extra money.

While the building is an old 1920, it felt like walking into my grandmas old home, tired, lack of brightness, character, and the furniture felt like a second hand shop. Arrived a day late because of plane issues and therefore paid €400+ for one night because of the policy. Ok, but they wouldn’t add breakfast, not even a coffee for breakfast… and no kettle or anything in the old tired crowded room. Definitely not worth the value

This is a wonderful hotel. Family owned and charming staff. The location is sensational. Direct beach access from hotels pool / garden. 40 minute walk to Palma along the coastal path or easy bus service. Ample parking. I have tried all the rooms & they are all perfect. The sea view with huge terrace are my personal favourite. You won’t find a better hotel for value for money on Paradise Island. I highly recommend.

We really enjoyed our stay at this hotel and plan to return in the future. It is small and relaxed (not a mega resort like some) so it was very peaceful, the pool is small but always enough loungers and plenty of shade from the beautiful trees. We had a garden room which was very quiet although a little basic. The hotel is really close to the beach. The area is very quiet and not a lot of options for dinner, but you can get the 35 bus very easily into the centre of Palma which has all the options you could wish for. The best local option by far is La Dolores who do great tapas, burgers and steaks. The rooms could do with tea/coffee making facilities and updating. Breakfast could be better - more pastries, better coffee, etc. The hot food is sat for the whole duration and as a result not appealing, eg scrambled eggs etc. All in all it’s a lovely charming hotel which could be even better with a few tweaks.