From the moment of arrival, we were warmly greeted and shown to a spacious room. We headed to the hotel outdoor bar area for lovely views of the sunset followed by dinner in the restaurant. The food was delicious and the service impeccable. We were greeted at breakfast by Ivana who volunteered to assist us with any arrangements for sightseeing during our stay. She recommended and helped us book a wonderful beach club about 50 minutes south of the hotel, Cinque Vela. When we arrived the beach club upgraded us to a beautiful gazebo with butler and food service as Ivana called ahead and ask that they take good care of us. She also arranged shuttles into town as needed. Thanks Mauricio for the rides. We spent several afternoons at the pool which is beautifully designed and meticulously maintained. They provided buckets of iced water as well. We even canceled some off property meals and stayed on the resort as the food was reliably good and service top notch. The breakfast has cook to order options as well as a large variety of fruits, breads, cakes, yogurt and cereal. The omelettes were the best we’ve had at a resort. The fresh fish options for dinner as well as the pasta were excellent. The most amazing thing about this resort is that every single employee was friendly, engaging and fun to talk to. Thanks to Luigi for his special care, food suggestions and delicious surprise desserts like crepes Suzette. Thanks to Roberto for his wine suggestions and attention to helping with our food selection and service. Thanks to Ivana and the entire guest relations team for all their attention and suggestions. Thanks to Adriana, Marta, Amber, Francesco and all the wait and kitchen staff who took our orders and delivered our meals. The spa staff were great as well and we had the best massages. I’m sorry I couldn’t remember everyone’s names but a big thanks to all. This is a resort that is truly five star and one we look forward to returning to again.
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