Planters Punch

It was my first visit into this property, me myself with family from Dublin went to this resort with other family members on 10th of May for a stay of 2 nights. Our experience was really horrible and misfortune of staying and it was hands down the worst resort experience I've ever encountered. From the moment we arrived, it was clear that the resort was not up to standard, but things took a turn for the worse very quickly. Upon entering our room, we were greeted by an unpleasant odor. After a quick inspection, we discovered rat excrement scattered around the room, and in the bathroom. This was absolutely revolting and raised serious concerns about the cleanliness and hygiene standards of the resort. We immediately contacted the front desk, but their response was slow and dismissive, offering us no immediate solution or compensation.Then the time of checkout I myself spoke to the owner of resort and explained the experience we had on last two days. He didn’t care that much and much more he ask the staff to charge us for the extra bed we never used in entire stay( we might be lucky not use that bed as I am 100percent sure it will be full of rat excrement) really pathetic Customer experience from owner so how can we expect better from staff and property. As if the rodent problem wasn't bad enough, we experienced flooding from rain on our second night. The resort's infrastructure was evidently not equipped to handle heavy rain, as water started flooding into our room through the poorly sealed windows and under the door. We spent the night trying to keep our belongings dry and moving them to higher surfaces, but many of our items ended up soaked and ruined. The staff's response to the flooding was just as disappointing as their reaction to the rat excretion. It took hours for anyone to come and address the issue, and when they did, it was with inadequate tools and a lackadaisical attitude. We were eventually moved to another room, but by then, the damage was done, and our trust in the resort was completely shattered. In summary,Planters punch stay was a nightmare. The combination of unsanitary conditions, inadequate infrastructure, and indifferent staff created an experience that was not only uncomfortable.Would not recommend to anyone based on our experience.

Nature at its best, beautiful view of valleys, tea plantations and what not..food was good, rooms were clean and hygienic, view from room was amazing coz of glass walls, washroom could have been better cleaned but was doable. All the staff behavior and response was at its best. Special mention to the gardener Mr.Shashi who has maintained and given the gardens and its flowers full justice..his hard work is commendable in handling the nature's beauty so efficiently . Would love to visit here again.