So I booked online through Priceline. And after driving to Newport from hours away I went to check in and the guy at the front desk looked up my name and then said oh your reservation was canceled and made it seem like it was my fault somehow. So I left and checked my emails and my bank account and saw that I was charged for the room and my email from 5 minutes before asking how my check in was. So I went back in and showed this to the front desk guy who then proceeded to get mad and raise his voice and pick up his computer monitor and yell that they are booked so bye you need to just leave! I have never had a hotel treat me so rude in my life. I had to call Priceline and they informed me I do have a room and it was never canceled they called the property for me and could not get through I had my money refunded but it takes up to 15 days. So I had to find a last minute hotel and pay more money. I would not recommend this hotel to anyone! They need to do something about their front desk people and their customer service! I would give zero stars if I could!
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