Crazy experience. We had a reservation for three, we arrive late in the night, tired after a day of travelling, and we find only a double bed in the room. We call the Reception, and a concierge tells us there's a sofa in the room that we can convert into a bed - like, ourselves. I go down to talk to the receptionist in person while my husband and daughter wait in the room. The receptionist informs me that their policy is NOT to make sofa beds unless explicitly requested by guests. I reply that our reservation is for three people, we had just checked in and didn't know about this policy, and there's only one double bed in the room. The receptionist becomes defensive, even rude, he insists in their policy, repeats that I can fix the sofa bed myself if I want, and if not I'm welcome to wait until someone from the staff can come and help, but adds that they are busy and it will take a while.
We manage to get the sofa bed done and go to sleep. In the morning upon checking out I tell the new receptionist about our experience, and he says that in fact a note had been written about us being very upset because there were only two bed spaces in the room. Well, yes, we were upset! Very upset indeed, but mostly because of the trea**ent we received! Horrible, really.
Terjemahkan