Maison du la Rua

They scammed us!! The night before we were supposed to check in they sent a message saying that there was water damage and they dont have a room. They offered a room in their other B&B but it was not in a good location. We had to book another apar**ent at 3 in the morning that was more expensive and a few days later they put the full amount on my credit card!! The did not reply to my email or the message I sent on the booking website. I want a refund!!!

The room provided was inconveniently small. Poorly constructed. No windows, no room to move around or to place luggage. Parking was not available. the closest parking was 40 euros per night. The toilet ran all night which did not allow us to get any sleep.

Even though there was a message to inform the owner in advance of arrival time I never received an answer. It was easy to enter. The welcome letter was pretty confusing, in English, even though I messaged the owner in Italian in advance. It mentioned services we did not have included, like breakfast and I would have never reached out to ask for it if it was not mentioned in the welcome letter, please remove info that does not concern all your guests, especially when you are called B&B. Tight stairs going up the room, you can barely squeeze if you have a luggage and not just a backpack. Room was very small, walls were dirty, no windows and this should be specified on the site. Communication with the owner was minimal and unpleasant, no hello’s, no thank you, no initiated communication. We stayed additional 3 nights in Naples in a similar property with a similar price, the service was stellar in comparison. I didn’t see value for the money I paid with this property.

There was a problem with the room that I actually booked so the owner offered me a room in a different location. I accepted and thought the location wasn’t the one I had in mind the place and the room were amazing!! We enjoyed our stayed a lot at the maison du la metro. The place was impeccable, the room had a private bathroom with hot water, the room had air conditioning and the bed was so comfortable. We would definitely come back here.

The room was good, I haven’t spoken to any person only by intercom when I arrived, the place was clean, I have three critics, not easy to find, pillows were terrible and the room have a nice window on the entrance door but it leaked all the light from the hallway when other guests arrive to their rooms, besides that it’s what you expect for the price

solid place to stay for a short time. The host is very quick to reply and very honest. Would stay again if it is a short time!

This isn’t a B&B - no breakfast provided and she changed the address of our booking which made us walk back to the train station and go to another destination. Location in new destination was good though in the end.

The host was great. The room was spacious with a clean bathroom. I slept great. The bed is comfortable and everything is so clean.

Breakfast (reheated microwaved baked goods), not worth paying extra for. Room size & cleanliness good, bathroom very small. We had an issue with the electric & not sufficient hot water which the owner tried to resolve (initial we were told it was our fault for overloading the system) but the next day we were told it was due to a faulty hot water boiler. This slightly soured our break in Naples. Bed was hard & we found it uncomfortable.