The suite was excellent, roomy and comfortable. You folks underpromised and overdeliveted.
But i have to say a word about your staff. Everyone, from the front desk to the grounds crew to the breakfast attendants, seemed depressed, not happy in their work. No one was outright rude to us, but no one smiled, greeted us pleasantly, or even looked at us when they spoke.
This was pervasive. An animal rots from the head down, so i attribute this to management. If you could improve overall morale, you'd have an oasis on your hands.
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