Hotel pemandangan pegunungan di Marrakech

I recently stayed at this hotel and had a disappointing experience with the front desk staff, specifically the two girls on duty during my check-in at 9 PM. Despite my reservation, I had to wait over 30 minutes for a room, which turned out to be different from the one I booked. Despite informing them of our anniversary, the staff's response was unhelpful. The initial room's view was changed without acknowledgment, and the alternative offered was worse. Only after speaking to the manager ( it's worth noting that the manager I spoke to was exceptionally friendly and understanding) did we receive a better room, but it still wasn't the one we booked. The lack of consideration for our special occasion made it a frustrating experience overall.

特別好！給升了別墅房，一個房間就像一個宮殿，酒店的花園比景點還美。免費接送機的車都很豪華，航班行李延誤管家和前台幫忙給機場打電話催行李，最後順利拿到，非常感謝！如果趕上價格合適，真的非常推薦體驗一下文華東方！

Convenient location, spacious room, friendly staff, nice environment, good breakfast, balcony with a view

Außergewöhnliches Hotel im traditionellen Stil und marokkanischen Design mit wundervollem Garten und tollen Pools (insbesondere der Warmwasserpool!). Aber natürlich ist das Tigmiza kein modernes Luxushotel, …es wirkt alles etwas staubig und muffig. Vor allem der Fitness „Raum“ war echt kein Highlight: ein Laufband, ein Stepper, ein Basic Hometrainer-Bike. Die Isomatten und Hanteln staubbedeckt-klebrig und ohne Handtücher kaum benutzbar. Dennoch haben wir den Aufenthalt gut genießen können, denn wir hatten uns von vornherein darauf eingestellt - und Marrakech beinhaltet traditionell nun mal Staub! Daraus ergibt sich vielleicht der besondere Flair. Das Personal war überaus zuvorkommend und bemüht, das Frühstück lecker und vielseitig! Wer also das traditionelle Ambiente liebt und etwas Staub und old-fashioned Style toleriert, der kann im Tigmiza eine gute Zeit haben!

Definitely a very very old heritage hotel with a lot of history! The hotel premises are stunning. The reception and lounge staff were so nice and helpful. I do think, the hotel could do with a litte but of refurbishing especially for the rooms. But I cannot complain! Got the best deal, and had a really good time and the breakfast out in the garden under orange trees was like straight out of a movie! Loved it!!! Great location, close to many more hip and happening hotels, bars, restaurants and cafes.

Hotel ini sangat bagus untuk harganya. Agak jauh dari pusat kota, tapi itu bukan masalah karena kami membawa mobil. Satu-satunya kekurangannya adalah kebisingan dari luar. Hotel ini terletak di jalan raya yang ramai.