I was in town to catch a college football game. I had arrived at noon to meet friends staying here as well. They would allow early check-in, but blocked a room on the 3rd floor, as the desk clerk knew it would be midnight before I was able to return. Got a phone call during the 1st quarter of the game from a male manager, they had given my room away. What was the point in making a reservation if they would give the room away. Set me up at a hotel over 5 miles away. When i notified the desk clerk this was unacceptable, after tail-gating throughout the day, and now having to get to the other hotel. She simply states, I can help you with that, if you want to keep the other room, you’ll have to go the 5 plus miles to the other hotel. If you don’t want the room there, I just call them and cancel it. Very dissatisfied with this. I will never book another room with Home2 Suites. When we get to the other hotel, our option is a room with 2 Queen beds or a King Suite.
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