Extended Stay America Select Suites - Mobile - I-65

Key card didn’t work half the time. Only received 2 towels and 2 wash rags for 3 night stay and was not given anymore. When we asked for more was told we had to come down and swap out before 11am

Can't get into my room been stuck outside for 45mins ..Key not work no one at front desk

The room and halls smelled, the bed was very uncomfortable and not sturdy. The room also had roaches. Would not stay here again

The staff was very nice. The room had a stinvh smell although clean and it had small bugs/roavhes.

Website should include $100 deposit

Poor customer service

This property is unsafe, the conditions with limited staffing. A lot of police activity and raid had happened the night before our stay. End up walking across to the Homestead Hotel besides it and staying there. Felt unsafe to stay at other property.

There was an Oder of mildew in the room. The halls wreaked of cigarette smoke which spilled over into the room even though the room should have been smoke free. My family didn’t feel safe There was no service at the desk for towels and could not gain access to the Wi-Fi. We checked out a day early and would love to get a refund of that day but that probably won’t happen.

Before reserving this hotel , PLEASE NOTE : they have a 150$ deposit that you have to pay along with the cost of your hotel when you get to the site. We did not know about this and the front desk even stated that they don’t tell guests on online sites. They hold the 150$ until you leave just in case of damages or “stolen items”. They make you bring every towel to the front to be counted ! My daughters room wreaked of a fishy odor and blatantly told them they could either find somewhere else to go as long as nothing was out of order in the hotel and give them there money back or basically deal with it. One of my daughters is currently pregnant and both had two small kids with them. They charge for everything! House keeping is none existent you have to do everything yourself. Wash your own towels, sweep the floor, you name it. They had signs all through out the hotel even on the elevator about extra charges for all kinds of silly things. We had a hard time even getting the key cards to swipe to get in the hotel or hotel room! The beds were small and weren’t the best far as comfort. Nothing was included no extra towels , linen, house keeping nothing! You either had to pay extra or clean it yourself. This was a last minute trip for us so we expected a few things especially with a cheap hotel with low ratings. We made it work but we will never stay here again!