Ernesto
6 Januari 2024
Overall the place was good. 9 out of 10 service workers were friendly and kind, area is well maintained including landscaping and room. Food is not good, they also serve the same food everyday. They do not have real Mexican food. I would compare their food to USA Taco Bell which is not authentic at all but only to get people full. We had all inclusive during our stay but wasn’t able to make reservations for dinner, this is probably because they would rather reserve those who pay cash before those who paid for all inclusive. Might be one of the ways to make extra money. Our resort room was at the end which means we needed to catch a golf cart every time. When purchasing on ******* room shows nice balcony but our room did not have one. Had to pay for room service even though we had all inclusive, close can beers were also not including and needed to pay. You do have access to others CID hotels but we did not have a change to experience them however this one suppose to be the best one out of the other 2-3. One small pool had a heater but the bigger one did not, water was super freezing. This is the pool with the slide which was part of the reason why we book this resort for the family. During our stay did not see anyone swimming in the pool with the slide. Been to many resorts in the past but I personally would not stay on this one again.
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