Mrs Carmelita
21 Februari 2024
The greatest part of this stay was the amazing beach views. Beautiful Hotel, lawn well kept, But one of the double bed was broken, when I called the response was immediately but it wasn’t fixed properly. The microwave didn’t work, the bathroom cabinet was old, needs to upgrade or revarnish. Seems like same from 8 years old since previously Belize Ocean Club. We had guests of 4 with dinner plates for 3. When ask for more, was told they had shortage. Bar tenders had no personality. Pool side bar close too early and lack entertainment. We also had dinner for birthday celebration ask for dessert that never came,No one thank us for dinning in Laguna restaurant. Waiters need more customer service skills in engaging with people with polite humor. Food was delicious and gentlemen that said He was Food and Beverage manager was the best! He should train in hospitality to all. I would give review of 3stars 🌟🌟🌟
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