"The room had a lot of ants on the tables. I called room service multiple times for cleaning; they answered but didn't come. I called before checking out to ask for someone to collect my belongings, but there was no answer. I booked a massage service that was very expensive, and unfortunately, the therapist was inexperienced, just giving random, haphazard massages. I didn't feel relaxed at all. I will not stay there again."

"Hotel is amazing, peaceful, clean, friendly staff and great layout."

"Loved it! Truly special. Beach, staff, cocktails, rooms, amenities, food, gym, spa...all remarkable."

"Absolutely gorgeous property! So much to do here that you never have to leave (though I encourage you to see what else Mauritius has to offer, too)! The gym is HUGE. Multiple rooms with so much...not just machines but also monkey bars, plyo boxes, rings and more! Come ready to workout! The onsite activities are amazing. You can catch a snorkeling boat (included with your room) right at the hotel. There's also waterskiing which I didn't have time for...but need to come back to! And of course, the service is top notch. The hotel is pricey, but well worth it if you want a fabulous, relaxing but fulfilling experience."

"We had a lovely stay and a specialy thank you to Kanen for thanking so good care of us and checking on us especially on our son Liam!"

"**⭐☆☆☆☆ — A Deeply Disappointing Stay: Poor Service, Indifference, and Possible Discrimination** *Maritim Hotel & Spa Balaclava, Mauritius — May 2026 | 1-Night Half Board | Family Stay --- We had high hopes for our first visit to Maritim Balaclava. Sadly, what we experienced was one of the most disappointing hotel stays our family has had in Mauritius — a country where hospitality is supposed to be a point of national pride. **Check-In: A Forgotten Afterthought** The problems started immediately. Our first group arrived after 3 PM, was handed forms to fill in, and then left entirely unattended. Once finished, we literally had to hunt down the staff just to finalise the check-in — and then had to remind them again to actually hand us our room keys. This is basic hospitality 101, and they failed it within the first 30 minutes. When our second group arrived moments later, we had to prompt staff again — this time to bring welcoming drinks, something that should be a natural, spontaneous gesture at a hotel of this calibre. To make matters worse, we were issued touch cards instead of the magnetic cards required to open our rooms. A minor detail, perhaps, but symptomatic of a front desk operating on autopilot. **Water Ski: A Paid Extra When Every Competitor Offers It Free** We were surprised to learn that water skiing costs MUR 2,000 per person for 10 minutes — an activity offered complimentary as standard at virtually every comparable hotel on the island, including Beachcomber properties. This felt like a clear value gap that the hotel should be upfront about when marketing itself. **Dinner Entertainment: Loud DJ Music Instead of a Live Experience** For a half-board stay at a resort of this standing, we expected a warm, relaxing dinner atmosphere on Saturday evening. Instead, after 8 PM, the hotel blasted loud DJ music — with no live band or singer in sight. It was jarring, inappropriate for a family dinner setting, and completely at odds with the kind of refined, leisurely evening one expects at a resort. It set entirely the wrong tone and made conversation across the table difficult. This is not entertainment — it is noise. **Late Check-Out: A Study in Contradictions** We asked about late check-out the evening before and were told to come back Sunday morning before breakfast to enquire. We did exactly that, only to be told that neither of our two rooms was available due to incoming guests. Fair enough — but here is the insulting part: after we had packed our bags, waited over 25 minutes for porters who never showed up, carried our own luggage to reception ourselves, and raised our complaints at the front desk, a staff member casually offered us the late check-out that had been refused hours earlier. Why was it impossible at 8:30 AM but completely possible once we were furious and standing with our bags at noon? The blatant contradiction showed a complete lack of competence, consistency and zero care for guest convenience which were stagge"

"Staff were incredible at the property. Would recommend hiring a car for this area."

"I had a pleasant stay at the Solana. The service is amazing, the staff will be checking on you at least twice a day. I appreciate the surprise on my birthday. The cake was delicious. I thought I will pass incognito as I didn’t travel with my friends this time."

"The hotel's value for money is excellent for a four-star hotel. Just around the right turn from the hotel is one of the best beaches on the island, with a small section of reef for snorkeling. The food was great; you could find everything you need. I wasn't particularly impressed with the a la carte restaurants, except for the steakhouse, but it's hard to get a reservation. I didn't like the Indian restaurant at all. The entertainment was also rather modest, but we don't go to those "shows" anyway; it's fine for us. The room was clean, and if you request it in the app, they'll bring you anything you might need, even slippers and a toothbrush. There are some downsides, of course: the glasses at the pool bar are a bit tacky, and the towels you get in the room and on the beach are sometimes threadbare, but that's if you're really looking for something to complain about. There's absolutely nowhere to go in the area on foot. Overall, everything met our expectations. We had a great time."