Maria del Pilar
17 Maret 2024
Good location, but we had a rather bad experience here.
They placed us and our 1year old daughter in a floor that was being refurbished and was half done, so the works were in progress, half the rooms open, and no hot water. They have rooms available on floors that were finished. Why ours was in the middle of a work site still baffles me.
They also charged by mistake two full breakfasts for a 1 year old, which should have been free. They couldn't refund because the reservation was done online.
I had also paid for a room for my mum. The second day, they chased me during the breakfast saying we had to pay for my mum's breakfast. Which was a mistake on their part and was paid. But even if it wasn't, you don't chase someone around the breakfast room, in front of other guests, accusing them of not paying. 5 times. With redirecting them to reception is enough. The fifth time I just had to, not nicely anymore, they could discount the damned breakfast from one of the two extra ones they charged for my daughter.
I thought a Meliá stranded for better. A pity because the rooms were nice.
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