Ulasan Sercotel Alcalá 611

Location is really convenient, close to transport, various small shops, eating places… room is clean. Got everything we need in washroom. Wish there is kettle in room too.

It would be beneficial to have pick-up information available on a website rather than having to call, so people do not get confused or lost at the airport. This would enhance the overall experience.

We stayed for a night to fly next day further. Great location for our purpose. Great breakfast

It’s nice hotel. Near to airport and also near to center of Madrid.

We had a wonderful stay at this hotel. Very clean, superb location, excellent facilities. Staff were very helpful and friendly. Will definitely be going back! I would highly recommend this hotel

It is a school located outside the city center, near the airport. There is a bus to the airport nearby. The air conditioner is old and noisy.

Sarcoltel-Alcala-Madrid Hotel. I chose this hotel because of its proximity to the airport. The first impression was very good. I arrived in the morning and the receptionist was very friendly, even lent me an umbrella because I forgot mine. The problems came at night. I wasn't feeling well, and I decided to have dinner at the hotel. Then at 9:00 pm I called the extension indicated on their website... after trying 5 times, someone picked up and abruptly told me that room service was closed because there was a private dinner... with no other options. So at least I had fruit... but how it was when at 11:00 pm some kind of motor started that resonated throughout the room (501). I turned off the air conditioning in case it was that, but it didn't work either. I called the sarcotel switchboard phone, because there was no way to locate the hotel concierge. The worst part was that not even the Sacotel switchboard could locate the hotel staff. Shameful.   So, since I wasn't feeling well at all, I had to put in earplugs to be able to sleep... the noise stopped and appeared several times during the night. So I had a pretty bad night's sleep.   If this is normal, I don't recommend the experience at all.

The hotel is in a good location! Close to the airport and subway station! All considered clean and hygienic! The only drawback is that there is no tea bag, coffee kettle and 2 bottles of free drinking water! (We asked the front desk before it was given to us)!

The service attitude is very good! The breakfast is very good!

Excellent hotel and very pleasant staff!

We arrived late at night and left early in the morning, so we couldn't stay long. There was only one amenity item even though we booked a twin room for two. I chose this hotel because the reviews said they offered airport shuttles, but when I called on the day, I was told that I had to tell them in advance. That's because I had emailed them but never got a reply.

Very good hotel, I recommend it to everyone. It is in a fairly optimal point between the city center and the airport, so it is a very good option if you arrive late or leave very early. The room was quite spacious and clean.

Impeccable service.

Although it was late at night, there was a free transfer from the airport to the hotel. Breakfast was rich in bread, salad and fruit, and I was very satisfied.