Ulasan Aloft London Excel

Sikap layanan resepsionis sangat buruk. Mereka memaksa Anda membayar deposit! Uang tunai tidak dapat diterima. Anda harus membayar dengan kartu kredit. Saya membayar deposit dengan kartu kredit, tetapi butuh waktu empat hari untuk sampai di sana setelah saya check out. Sangat menyebalkan. Ada noda dan rambut di seprai. Saya tidak akan pernah datang lagi. Diskriminasi rasial terhadap orang Tionghoa!

Kami memesan kamar keluarga, kami cukup kecewa karena kamarnya kecil untuk 4 orang.

Very Nice hotel and nice hotelstaff.  Rooms are clean and the pool is small but Nice. The only disappointment was the breakfast because there wasn’t a lot of choise. For example no boiled eggs, no pancake etc.

Very nice rooms. Friendly check in. Shop on site nice touch. Only downside was lack of clear signage from the DLR. Bur would return.

I thought the hotel experience was good, only a couple of things stood out as negative. One was the public areas, especially the restaurant, were kept at a low temperature for how cold it was outside. And two, you had to order food via a QR code from the room. My phone ran out of battery so I had to go to the restaurant to order. Also the order came in a styrofoam container with wooden utensils, like takeaway. Felt a bit cheap! Otherwise a good hotel - comfortable bed, quiet and clean.

This hotel is stunning.. the rooms are spacious and clean. The bed is really comfortable and has great transportation links into central London. Staff were friendly and very helpful. Would deffo be staying here again!

Refused to cancel booking even though it was only for one night and medical proof was provided.

We booked a family room as there were 4 of us, 2 children aged 11 and 15 with myself and husband. Beds were super comfy, it was easy to get extra pillows too. However I would say double beds are quite small for 2 full sized people, no room to move really, so we didn't sleep well, despite the comfiness of them! We booked breakfast at check in. And had dinner in the evening as there aren't many other options nearby in walking distance. (We were starving) after spending an hour or two in the pool/sauna/steam room. The food at dinner was delicious we all enjoyed it. (I had the chicken curry.) Breakfast was the usual cooked buffet, we all found something we liked and ate lots. The pool/sauna and steam room was a nice addition for us all to enjoy in the evening and a bonus that it stayed open until late. There was a gym too but we hadn't brought gym clothes so didn't use this. It is a great hotel location for the Excel centre, but also the 02 as we got the cable car over to the 02 which was beautiful on a sunny cold crisp day. Also the train/tram service was so easy to use and navigate and so frequent! We would stay again as it was so easy to get around from here.

I recently stayed at the Aloft London Excel and was quite impressed by the experience. The hotel is very new, which is evident from its modern design and pristine facilities. The rooms are well-equipped with all the latest amenities, making for a comfortable and convenient stay. The staff were friendly and helpful, adding to the overall positive experience. However, one thing to note is that there was a noticeable odour inside the hotel, likely due to the new furnishings. It wasn't overwhelming, but it did remind me that the hotel is still quite fresh. Despite this minor inconvenience, I would still highly recommend Aloft London Excel for its excellent facilities and overall quality.

Great stay once again. Disappointed pool was out of use. Overall great stay

Really amazing hotel. Very clean and tidy. The customer service was over to the top.

great hotel in a good location great hotel in a good location great hotel in a good location

Great assistance by the staff , provided cutlery and plates when we ordered food late , helped make the sauna and pool access easy, they also allowed late checkout and provided a complementary free 1 hour stay from 12-13:00

Amazing hotel, clean, modern and spacious room. The room was comfortable, large bed and soundproofing in rooms. Very close to the Dlr station meaning you can get around easily too. Staff were lovely and helpful. We didn’t realise there was a pool and gym so that would’ve been nice to use, but maybe next time. Overall, we thoroughly enjoyed our stay and will be back 😁