I strongly advise against staying at this property under any circumstances. The experience we had during our visit was extremely distressing, and there are several critical points that must be highlighted. First and foremost, we were alarmed to discover that we were being recorded at all times via CCTV, including in the Spa area. This blatant invasion of privacy is completely unacceptable, and we were uncomfortable with the fact that there may have also been audio recording, which further breaches privacy norms. Furthermore, the behaviour exhibited by the owner was appalling. We are a group of five women in our 40s, one of whom is heavily pregnant, and we arrived at the property hoping for a relaxing break. Instead, we were subjected to verbal abuse and intimidation by the owner, who was hostile and unprofessional. We have never experienced such aggression in any situation, and the encounter left us feeling unsafe and shaken. We did acknowledge and accept responsibility for breaking a minor rule by bringing wine into the Spa in plastic bottles. However, the disproportionate response to this mistake was utterly unwarranted. The owner’s aggressive outburst, including yelling at us in the Spa, was completely out of line, and we promptly decided to leave for our own safety. To make matters worse, upon leaving, we received threatening and abusive messages from the owner, accusing us of theft, specifically claiming that we had taken a room key. This accusation was not only baseless but also absurd—five women in their 40s have no reason to steal a door key. Additionally, the owner attempted to charge an extra £50 without our consent or prior notice. Thankfully, this unauthorized charge was declined, but it only added to the distressing nature of our experience. In light of these events, we had no choice but to report the incident to the police for our own safety. This is a stay that we will never forget, but for all the wrong reasons. There was no professionalism, no courtesy, and no respect for basic human decency in how we were treated. I sincerely hope no other guest—especially women—has to endure such an unsettling experience. Please, for your own peace of mind, avoid this property at all costs.
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