On arrival we were put in a much smaller inferior apartment than we booked and paid for, with cheap plastic furniture. Despite showing the receptionist our booking confirmation and the pictures of the apartment which we had booked, the receptionist advised that these were old pictures, showing the previous furniture and the pictures are only ‘indicative’ of the type of apartment that you might get. This is clearly deception. We asked to speak to the Management about our concerns, but they never contacted us during our stay. Our sub standard apartment was stuck right up in the eaves, the bedroom was like a cave as it had the tiniest window you’ve ever seen (5cm x 10cm), long black hairs on the floor and in the shower, broken floor tiles and stained towels. Also, despite booking a double bed, what you get is two single beds pushed together, that have single bed sheets and then a blanket thrown over the top to pretend it’s a double, but as soon as you get in the beds move apart. Also, don’t be fooled by the attractive pictures of the full height double doors in the bedroom leading onto the balcony, I’ve attached a picture to show what you really get! During our Portugal tour we stayed at 10 different hotels and 9 were great, but this one was abysmal. If you are still in doubt, then go and check the other reviews for this hotel on different sites.
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